Maxine Matthews
Lakes Entrance,VIC
Summary
Adept at maintaining high service standards and cleanliness, I leveraged strong multitasking and team collaboration skills at Bloody Good Coffee to enhance customer satisfaction. My proficiency in cash handling and hospitality service expertise contributed to a significant improvement in service efficiency and guest experience. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
Waitress/FOH
Bloody Good Coffee
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Waitress/FOH Team Member
Nicolson Store
02.2024 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cleaned and sanitized dishes between use.
Labourer
FedEx
04.2023 - 04.2023
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
Labourer
Pillow Talk Designs
05.2022 - 04.2023
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Followed safety protocols and procedures to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using pallet jacks and hand trucks.
Warehouse Cleaner
Pillow Talk Designs
05.2022 - 04.2023
- Participated in warehouse safety meetings and trainings to stay informed about best practices related to workplace cleanliness, hazards prevention, and overall facility maintenance.
- Provided support during large-scale projects like annual deep-cleaning initiatives or inventory audits by maintaining clean working conditions throughout the process.
- Reduced safety hazards through regular inspections and prompt removal of debris.
- Prevented pest infestations through diligent inspection, cleaning, and reporting of potential issues.
- Maintained a well-organized warehouse environment by routinely organizing inventory and storage areas.
- Demonstrated flexibility in adapting to changing priorities related to warehouse needs while consistently meeting daily cleaning requirements.
- Collaborated with warehouse team members to identify areas needing attention or improvement in terms of cleanliness and organization.
- Ensured safe walking surfaces by promptly addressing spills, leaks, or other hazards.
Data Entry Clerk
Linfox Logistics
01.2009 - 01.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Developed and maintained databases to store customer information.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Created spreadsheets for more efficient recordkeeping.
- Assisted with developing data entry processes.
- Manifested and dispatched runs to Line Haul Drivers.
- Maintained Health and safety for on site staff during Night shift.
Education
GED -
Tamatea High School
Napier, New Zealand12.1997
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Service prioritization
Timeline
Waitress/FOH
Bloody Good Coffee
04.2024 - Current
Waitress/FOH Team Member
Nicolson Store
02.2024 - 04.2024
Labourer
FedEx
04.2023 - 04.2023
Labourer
Pillow Talk Designs
05.2022 - 04.2023
Warehouse Cleaner
Pillow Talk Designs
05.2022 - 04.2023
Data Entry Clerk
Linfox Logistics
01.2009 - 01.2015
GED -
Tamatea High School
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