Maxine Matthews
Lakes Entrance,VIC
Summary
Adept at maintaining high service standards and cleanliness, I leveraged strong multitasking and team collaboration skills at Bloody Good Coffee to enhance customer satisfaction. My proficiency in cash handling and hospitality service expertise contributed to a significant improvement in service efficiency and guest experience. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
Waitress/FOH
Bloody Good Coffee
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Waitress/FOH Team Member
Nicolson Store
02.2024 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cleaned and sanitized dishes between use.
Labourer
FedEx
04.2023 - 04.2023
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
Labourer
Pillow Talk Designs
05.2022 - 04.2023
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Followed safety protocols and procedures to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using pallet jacks and hand trucks.
Warehouse Cleaner
Pillow Talk Designs
05.2022 - 04.2023
- Participated in warehouse safety meetings and trainings to stay informed about best practices related to workplace cleanliness, hazards prevention, and overall facility maintenance.
- Provided support during large-scale projects like annual deep-cleaning initiatives or inventory audits by maintaining clean working conditions throughout the process.
- Reduced safety hazards through regular inspections and prompt removal of debris.
- Prevented pest infestations through diligent inspection, cleaning, and reporting of potential issues.
- Maintained a well-organized warehouse environment by routinely organizing inventory and storage areas.
- Demonstrated flexibility in adapting to changing priorities related to warehouse needs while consistently meeting daily cleaning requirements.
- Collaborated with warehouse team members to identify areas needing attention or improvement in terms of cleanliness and organization.
- Ensured safe walking surfaces by promptly addressing spills, leaks, or other hazards.
Data Entry Clerk
Linfox Logistics
01.2009 - 01.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Developed and maintained databases to store customer information.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Created spreadsheets for more efficient recordkeeping.
- Assisted with developing data entry processes.
- Manifested and dispatched runs to Line Haul Drivers.
- Maintained Health and safety for on site staff during Night shift.
Education
GED -
Tamatea High School
Napier, New Zealand12.1997
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Service prioritization
Timeline
Waitress/FOH
Bloody Good Coffee
04.2024 - Current
Waitress/FOH Team Member
Nicolson Store
02.2024 - 04.2024
Labourer
FedEx
04.2023 - 04.2023
Labourer
Pillow Talk Designs
05.2022 - 04.2023
Warehouse Cleaner
Pillow Talk Designs
05.2022 - 04.2023
Data Entry Clerk
Linfox Logistics
01.2009 - 01.2015
GED -
Tamatea High School
Similar Profiles
Loren SpainLoren Spain
Waitress at Bloody Good Coffee and Soda FishWaitress at Bloody Good Coffee and Soda Fish
Jason OlcottJason Olcott
Managing, Writing and Editing at The Bloody Good CompanyManaging, Writing and Editing at The Bloody Good Company
Wolfgang LuxWolfgang Lux
Consultant at THE GOOD COFFEE SOCIETY 1020Consultant at THE GOOD COFFEE SOCIETY 1020