Maxwell Schwarz
ALTONA NORTH,VIC
Summary
Upbeat host who excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
Work History
Host
Bounce
08.2023 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Acted as a strong brand ambassador by maintaining a professional demeanour at all times while representing the company during events.
- Promoted business loyalty by fostering positive customer relationships.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Assistant Restaurant Manager
Taco Bell
12.2020 - 01.2024
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Customer Service Officer
Marvel Stadium
12.2022 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Harvester Technical College
Sunshine, VIC11.2021
Skills
- Staff Training
- Customer service expertise
- Guest complaint resolution
- Payment Processing
- Seating arrangements
- Shift Management
- Food Safety Standards
- Effective Time Management
- Effective Multitasking
- Team player mentality
- Conflict Resolution
Timeline
Host
Bounce
08.2023 - Current
Customer Service Officer
Marvel Stadium
12.2022 - Current
Assistant Restaurant Manager
Taco Bell
12.2020 - 01.2024
High School Diploma -
Harvester Technical College
Aussie Rules Football Player
Been apart of the same club since I was 4 years old.
Have been dedicated to the club which has lead me to be the youngest ever winner of the Clubman award.
2x Premiership player.
References
JJ Theodorou | Resturant Manager | Taco Bell | 0402 815 403
Isabella Godfrey | Assistant Venue Manager | Bounce | 0420 688 782
Annette McLaren | Administrator | Spotswood Football Club | 0419 734 812
Karen Riley | Coordinator | HeadStart | 0438 447 566
Aussie Rules Football Player
Been apart of the same club since I was 4 years old.
Have been dedicated to the club which has lead me to be the youngest ever winner of the Clubman award.
2x Premiership player.
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