Maxwell Weismantel
Gymea Bay,NSW
Summary
Talented and results-driven Change Enablement professional with expert leadership, communication, planning, and organizational skills. Well-versed in coordinating and prioritizing project tasks, managing timelines, maintaining stakeholder relationships, and communicating status to senior management.
Overview
12
12
years of professional experience
Work History
CHANGE ENABLEMENT MANAGER
Westpac Banking Group
06.2023 - Current
- Business Unit Representative for all requested CBCE Changes
- Manage portfolio of Business and Merchant Related Changes
- Lead with influence to ensure requested changes do not negatively impact business
- Communicating with internal and external stakeholders, including Senior Management around current change pipeline and risks
- Writing, reviewing, and approving communications and training material to ensure material is concise and effective
- Responsible for mitigating and resolving any identified risks before change goes live
- Lead of Banker and Lender Panel
- Participant in 2024 PID Development Program
- Part of People Development Pod, leading SE&C Career Hub Initiative
SALES GOVERNANCE LEAD
Westpac Banking Group
06.2022 - 06.2023
- Business Application Owner of Business Customer Referral Guide and Small Business OBi pages
- Ownership of governance and operating model of Business Customer Referral Guide
- Supported and led delivery of transition from Excel matrix to SharePoint data matrix
- Supported delivery of Business Customer Referral Tool Project
- Working alongside Project and Implementation Manager, provided SME support and guidance around updates to referral pathways and mitigated potential risk
Quality Analyst/ Business Coach
Westpac Mortgage Operations Service Centre
08.2021 - 06.2022
- Provide prompt QA feedback and coaching to consultants to improve individual performance
- Identify risks and address and raise them under WBC Risk Framework
- Facilitated training for onboarding new team members
- Collaborated with team leaders to streamline business processes and conducted regular analysis to close knowledge gaps
- Implemented processes that reduced AHT and improved banker efficiency.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed training materials, SOPs, and work instructions to supplement new team member onboarding
- Provided regular updates to team leadership on quality metrics by communicating consistency problems
Merchant Sales/ Business Generalist Banker
Westpac Banking Group
07.2019 - 08.2021
- Led Corona Virus JobKeeper initiative
- High attention to detail
- Maintaining and building customer relationships
- Problem resolution
- Balance business revenue with delivering best price to customers
- Manage portfolio of new and return customers.
Reservations Agent
Intercontinental Hotels Group
12.2017 - 07.2019
- Customer service
- Concise and accurate work
- Problem and conflict resolution.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
- Enhanced customer satisfaction by efficiently handling all aspects of reservation process in timely manner.
Nightfill Captain
Coles Supermarket
09.2014 - 12.2017
- Manage teamwork allocations and increased teamwork output
- Maintained records of activities to report to management
- Manage time to achieve specified targets
- Actively contribute to maintaining quality and safety
- Exercised leadership capabilities by successfully motivating and inspiring others
Office Administrator
WorkTrain Pty Ltd
01.2012 - 09.2014
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
Graduate Certificate of AML & CTF - Finance
Mentor Education Pty Ltd
Sydney, NSW01.2021
Bachelor of Psychological Studies - Psychology
Western Sydney University
Sydney, NSW07.2020
Diploma of Human Resource Management - Human Resources Management
Australian College of Commerce And Management
Sydney, NSW12.2017
Diploma of Leadership And Management - Organizational Leadership
WorkTrain Pty Ltd
Sydney, NSW09.2015
High School Diploma -
Port Hacking High School
Miranda, NSW12.2012
Skills
- Change Management
- Leadership
- Sound decision maker
- Stakeholder management
- Exceptional written and verbal communication
- Problem-solving
- Attention to Detail
- Relationship Building
- Project tracking
- Communication Planning
- Root Cause Analysis
- Project Management
References
References available on request
Timeline
CHANGE ENABLEMENT MANAGER
Westpac Banking Group
06.2023 - Current
SALES GOVERNANCE LEAD
Westpac Banking Group
06.2022 - 06.2023
Quality Analyst/ Business Coach
Westpac Mortgage Operations Service Centre
08.2021 - 06.2022
Merchant Sales/ Business Generalist Banker
Westpac Banking Group
07.2019 - 08.2021
Reservations Agent
Intercontinental Hotels Group
12.2017 - 07.2019
Nightfill Captain
Coles Supermarket
09.2014 - 12.2017
Office Administrator
WorkTrain Pty Ltd
01.2012 - 09.2014
Graduate Certificate of AML & CTF - Finance
Mentor Education Pty Ltd
Bachelor of Psychological Studies - Psychology
Western Sydney University
Diploma of Human Resource Management - Human Resources Management
Australian College of Commerce And Management
Diploma of Leadership And Management - Organizational Leadership
WorkTrain Pty Ltd
High School Diploma -
Port Hacking High School
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