AFL Football
Running
Outdoors
Social Events
Maxwell Zicman
Kew
Summary
Max is a versatile and driven professional with diverse experience across the hospitality industry in cafes, restaurants and large social events, enhancing his adaptability and efficiency in high-pressure environments. His ability to communicate with and inspire those around him, honed through team sports, enables him to excel in collaborative settings. Max takes immense pride in being the best version of himself and has a boundless drive to improve everyday. Committed to exceptional customer service and excellence, Max is eager to apply his positive attitude and strong work ethic to contribute significantly to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Assistant / Barista
The Works Cafe, Bed Bath N' Table
10.2024 - Current
- Delivered exceptional customer service by engaging with customers in a friendly and approachable manner, ensuring a positive cafe experience
- Demonstrated diligence and proactivity in completing tasks, from preparing orders to maintaining cleanliness, ensuring smooth cafe operations
- Built and maintained strong, collaborative relationships with coworkers and management, contributing to a supportive and efficient team environment
- Actively anticipated customer needs, offering personalised recommendations and ensuring timely service during busy periods
- Fostered an inviting atmosphere for customers, encouraging return visits and positive word-of-mouth referrals
- Adapted quickly to changing priorities, taking initiative in problem-solving and handling any customer concerns with professionalism and empathy
- Prepare and serve high-quality coffee and espresso beverages, ensuring consistency, taste, and presentation
Basketball Coach
Melbourne Sports Institute
05.2024 - Current
- Utilised extensive basketball experience and strong communication skills to engage and motivate young teenage boys and girls, helping them reach their full potential while fostering a fun and enjoyable environment
- Created and delivered structured training sessions and match tactics with professionalism and thoroughness, ensuring players were always prepared for practices and games
- Promoted discipline and teamwork, establishing a positive atmosphere that encouraged both individual and collective growth
- Arrived on time and fully prepared for all training sessions and games, demonstrating commitment to the team's success
- Provided clear, constructive feedback to players, helping them develop their skills and increase confidence on and off the court
- Built strong relationships with players, parents, and colleagues through open communication, ensuring the team operated cohesively and effectively
Landscaper / Gardener
MJ Landscaping & Gardening
10.2024 - 02.2025
- Maintained and landscaped gardens, lawns, and outdoor spaces, including mowing, trimming, planting, and weeding
- Operated various landscaping equipment, such as lawnmowers, trimmers, and blowers, safely and efficiently across different job sites each week
- Supported the physical demands of the job, including heavy lifting, digging, bending, and carrying tools and materials for extended periods in various weather conditions
- Collaborated with the manager to prioritise tasks, manage time efficiently, and ensure deadlines were met
Crew Member - Kitchen / FOH
McDonald's
09.2021 - 08.2024
- Provided fast, friendly, and efficient service to drive-thru customers, ensuring order accuracy and customer satisfaction
- Operated the drive-thru register, processed payments, and prepared orders for quick delivery
- Worked collaboratively with kitchen staff to prepare and assemble food items according to McDonald's standards, maintaining quality and consistency
- Managed multiple tasks in a fast-paced environment, ensuring orders were completed on time and correctly
- Adhered to all food safety and sanitation guidelines, including proper handling, cooking, and storage of food items
Bartender
The Orrong Hotel
12.2023 - 03.2024
- Monitor customer behaviour and consumption, ensuring compliance with alcohol laws and responsible service practices
- Build and maintain a loyal customer base through friendly interaction and personalised drink recommendations
- Collaborate with other staff to ensure smooth operation of the bar and overall customer experience
- Assist with inventory management, ordering, and stock rotation to prevent shortages or waste
- Adhere to health and safety regulations, including proper sanitation and food handling procedures
- Resolve customer complaints and concerns in a professional and timely manner
Office Furniture Removalist
Abbotts Office Furniture
12.2023 - 03.2024
- Efficiently packed and loaded office furniture onto trucks, ensuring secure and organised transport to prevent damage
- Coordinated and organised orders to ensure timely and accurate delivery of furniture to designated locations
- Assisted with furniture assembly and disassembly, ensuring all items were ready for installation upon delivery
- Demonstrated attention to detail when navigating tight spaces or complex office layouts to ensure efficient furniture placement and arrangement
Basketball Referee
Hawthorn Basketball Association
11.2020 - 06.2021
- Officiated junior basketball games, ensuring adherence to the rules and maintaining fair play throughout each match
- Managed game flow, ensuring that the game proceeded smoothly and on time while handling any disruptions or conflicts diplomatically
- Worked collaboratively with other referees to maintain consistency and fairness in officiating during games
- Ensured the safety of players by enforcing proper conduct, penalising unsafe behaviour, and addressing injuries promptly
- Maintained focus and composure under pressure, adapting to the pace of the game and ensuring all decisions were made confidently and fairly
- Developed strong communication and conflict resolution skills by managing interactions with coaches, players, and spectators in high-energy environments
Education
Bachelor of Commerce -
Deakin University
Burwood, VIC01-2026
High School Diploma -
Xavier College
Kew01-2023
Skills
Reliable
Hard Working
Determined
Punctual
Accomplishments
- 2023 Xavier College 1st XVIII Football Squad
- Academic Achievement Awards (2020 & 2021)
- Bronze Medallion (Dec, 2022)
Certification
Responsible Serving of Alcohol (January, 2024)
Working With Children's Check (April, 2024)
Barista experience
Interests
Timeline
Cafe Assistant / Barista
The Works Cafe, Bed Bath N' Table
10.2024 - Current
Landscaper / Gardener
MJ Landscaping & Gardening
10.2024 - 02.2025
Basketball Coach
Melbourne Sports Institute
05.2024 - Current
Bartender
The Orrong Hotel
12.2023 - 03.2024
Office Furniture Removalist
Abbotts Office Furniture
12.2023 - 03.2024
Crew Member - Kitchen / FOH
McDonald's
09.2021 - 08.2024
Basketball Referee
Hawthorn Basketball Association
11.2020 - 06.2021
Responsible Serving of Alcohol (January, 2024)
Working With Children's Check (April, 2024)
Barista experience
Bachelor of Commerce -
Deakin University
High School Diploma -
Xavier College
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