Maxwell James Rowlands
Dodges Ferry
Summary
With over 10 years of hands-on experience as a qualified glazier, including owning and managing my own business, I bring a wealth of expertise in both the trade and hospitality industries. I possess a strong work ethic, thrive in team environments, and am skilled at handling physical tasks, including lifting and moving heavy objects. My versatility extends to providing exceptional customer service as a tour guide, where I utilize my strong communication and leadership skills. I am dedicated to delivering high-quality results, whether in glazing, customer service, or collaborative team efforts.
Overview
17
17
years of professional experience
Work History
Kitchen Hand
Hotel Grand Chancellor Hobart
06.2008 - 02.2009
Kitchen Hand
Mures Lower Deck
01.2008 - 02.2009
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
Apprentice Glazier
Sorell Glass and Glazing
02.2009 - 02.2013
- Expanded industry knowledge by attending training sessions and workshops as part of the apprenticeship program.
- Contributed to successful project completion by collaborating with a team of experienced glaziers.
- Developed problem-solving skills by addressing unexpected challenges during installations and repairs.
- Utilized specialized glazing tools effectively, supporting efficient project execution and quality craftsmanship.
- Maintained a clean working environment through proper disposal of debris, resulting in increased productivity and safety.
- Aided in creating custom glass designs, providing unique solutions tailored to individual client needs.
- Developed adaptability skills while learning different types of glazing systems used across various industries such as construction, automotive, or marine applications.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
Head Glazier
Sorell Glass and Glazing
02.2013 - 02.2014
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Organized maintenance schedules for company vehicles and equipment, reducing downtime due to mechanical issues.
- Maintained detailed records of completed projects, ensuring accurate invoicing and future reference for warranty claims or repairs as needed.
- Mentored junior glaziers, providing hands-on training to improve their skills and knowledge in glazing techniques.
- Built strong relationships with clients through exceptional communication skills and attention to detail, resulting in repeat business and referrals.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email, or in person.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Managed heavy lifting requirements with proper technique, minimizing risk of injury to self or others during waste removal process.
- Assisted builders with heavy lifting tasks, promoting a productive and efficient work environment.
- Ensured safe working conditions by strictly adhering to safety guidelines during all tasks, including heavy lifting and use of power tools.
Kitchen Hand /Junior Sous Chef
Prossers By the Sea
02.2014 - 11.2014
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
Lead Tour Guide
Jump Tours
11.2014 - 03.2017
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ran From 5-14 Day Tours Around Tasmania Ranging From BackPacker Style Tours to High End Style Day Tours
Breakfast Host
Mariott Hotel Bonn Germany
10.2017 - 02.2018
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Optimized workflow by organizing supplies and equipment in a systematic manner for easy access during service hours.
- Managed inventory effectively, ensuring sufficient stock levels for daily breakfast service requirements.
- Ensured food quality and presentation met hotel standards by regularly checking buffet items.
Head Breakfast Chef
Marriot Hotel Bonn Germany
02.2018 - 08.2018
- Maintained a clean and organized kitchen workspace, ensuring compliance with health and safety regulations.
- Continuously updated knowledge of current culinary trends, applying new techniques to improve overall guest experience.
- Monitored food portion sizes and presentation standards, maintaining consistency across all prepared dishes.
- Worked closely with management to maintain budgetary goals while consistently delivering high-quality meals.
- Supervised staff of 20 and assisted with technique, food prep and presentation.
Breakfast Manager
Marriot Hotel Bonn Germany
08.2018 - 01.2019
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Assisted with training and development of food and beverage team.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Developed and implemented innovative breakfast menu items, driving repeat business and positive reviews.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Oversaw food preparation and monitored safety protocols.
- Oversaw Breakfast from roughly 350 per day to 1200 people per day
Kitchen Operations Manager
Marriot Hotel Bonn Germany
01.2019 - 05.2019
- Reduced food waste through effective inventory management and menu planning.
- Implemented cost control measures to maintain profitability without sacrificing quality or guest satisfaction.
- Continuously updated knowledge of industry trends by attending trade shows, conferences, and workshops in order to remain current on best practices.
- Established vendor relationships for consistent supply of quality ingredients at competitive prices, contributing to budgetary goals.
- Improved kitchen efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with executive chef to create innovative menu offerings, elevating the dining experience for guests.
Assistant FB Manager Marriott Hotel Bonn Germany
Marriot Hotel Bonn Germany
05.2019 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Oversaw the hiring process for new employees, selecting top talent to join our team.while in this position i assisted in running a large number of staff for the G20 Climate Summit that was held at out hotel for 7 days in Bonn Germany
Managing Owner
Sorell Glass and Glazing
04.2021 - 01.2025
Head Glazier
Sorell Glass and Glazing
04.2021 - 01.2025
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Organized maintenance schedules for company vehicles and equipment, reducing downtime due to mechanical issues.
- Maintained detailed records of completed projects, ensuring accurate invoicing and future reference for warranty claims or repairs as needed.
- Mentored junior glaziers, providing hands-on training to improve their skills and knowledge in glazing techniques.
- Built strong relationships with clients through exceptional communication skills and attention to detail, resulting in repeat business and referrals.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email, or in person.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Managed heavy lifting requirements with proper technique, minimizing risk of injury to self or others during waste removal process.
- Assisted builders with heavy lifting tasks, promoting a productive and efficient work environment.
- Ensured safe working conditions by strictly adhering to safety guidelines during all tasks, including heavy lifting and use of power tools.
Education
Certificate III - Glazing
Tas Tafe
Hobart, TASVET Course Hospitality And Tourism - Tourism And Hospitality Management
Elizabeth College
Hobart, TASHigh Distinctions -
New Town High School
New Town, TASDodges Ferry Primary School
Dodges Ferry, TASSkills
- Positive attitude
- Strong multitasking
- Task delegation
- Hand tool proficiency
- Exceptional communication
- Continuous learning mindset
- Documentation and reporting
- Customer service
- Heavy equipment operation
- Work under pressure
- Construction site experience
- Performance management
Timeline
Managing Owner
Sorell Glass and Glazing
04.2021 - 01.2025
Head Glazier
Sorell Glass and Glazing
04.2021 - 01.2025
Assistant FB Manager Marriott Hotel Bonn Germany
Marriot Hotel Bonn Germany
05.2019 - 12.2020
Kitchen Operations Manager
Marriot Hotel Bonn Germany
01.2019 - 05.2019
Breakfast Manager
Marriot Hotel Bonn Germany
08.2018 - 01.2019
Head Breakfast Chef
Marriot Hotel Bonn Germany
02.2018 - 08.2018
Breakfast Host
Mariott Hotel Bonn Germany
10.2017 - 02.2018
Lead Tour Guide
Jump Tours
11.2014 - 03.2017
Kitchen Hand /Junior Sous Chef
Prossers By the Sea
02.2014 - 11.2014
Head Glazier
Sorell Glass and Glazing
02.2013 - 02.2014
Apprentice Glazier
Sorell Glass and Glazing
02.2009 - 02.2013
Kitchen Hand
Hotel Grand Chancellor Hobart
06.2008 - 02.2009
Kitchen Hand
Mures Lower Deck
01.2008 - 02.2009
Certificate III - Glazing
Tas Tafe
VET Course Hospitality And Tourism - Tourism And Hospitality Management
Elizabeth College
High Distinctions -
New Town High School
Dodges Ferry Primary School
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