May Dutton
Geebung,QLD
Summary
Dynamic and customer-focused individual with a proven ability to deliver exceptional service in fast-paced dining and café environments. Skilled in enhancing guest satisfaction through clear communication, warm interactions, and attentive service. Experienced in managing multiple tables, handling customer requests promptly, and supporting smooth front-of-house operations. Recognised for maintaining composure during high-pressure periods while upholding food safety and compliance standards. A strong team player with excellent multitasking abilities, consistently contributing to a welcoming atmosphere and memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Waitress/Barista
The Coffee Club
02.2020 - 04.2023
- Effectively recorded and processed customer orders with accuracy.
- Processed customer payments via POS systems and card machines.
- Conducted regular inventory counts and assisted with overall stock and restock organisation.
- Completed daily opening and closing duties to maintain order and readiness.
- Supported the head barista in making coffees, applying solid understanding of proper methods and techniques.
- Demonstrated strong adaptability and composure during busy peak periods.
- Collaborated within the team and independently to ensure dining spaces were always kept clean and pleasant for guests.
- Quickly resolved guest concerns to ensure an overall positive experience.
- Delivered excellent customer service to ensure an enjoyable and peaceful dining experience.
- Warmly welcomed guests and provided quick, attentive service.
- Offered menu guidance with tailored suggestions, incorporating appropriate upselling.
- Supported and encouraged team cohesion through clear communication and collaboration.
- Trained new team members, reinforcing service standards in a supportive environment.
Pilates Instructor
Studio Pilates
05.2023 - 01.2025
- Instructed diverse groups, demonstrating strong communication and interpersonal skills.
- Modified workouts for individuals and groups to suit varying fitness levels.
- Guided clients through proper techniques to ensure safe and effective sessions.
- Kept equipment clean and functional to maintain a pleasant environment.
- Built strong client relationships, leading to consistent retention and referrals.
- Received positive feedback from clients and colleagues for clear, effective instruction.
- Supported daily operations through strong team collaboration.
- Offered personalised attention that increased overall client satisfaction.
- Contributed to marketing efforts for classes and studio offerings.
Education
High School Diploma -
Craigslea State High School
Chermside 12.2021
Certificate II - Nursing
Mater Hospital Education
South Brisbane 06.2020
Certificate III - Nursing
Mater Hospital Education
South Brisbane 12.2020
Skills
- Exceptional customer service
- Strong verbal communication & active listening
- High-volume dining experience
Efficient multitasking & time management - Accurate order-taking & POS proficiency
- Upselling techniques & product knowledge
Attention to detail & memory retention (menus, orders, specials) - Team collaboration & positive workplace communication
- Allergy awareness & compliance with food safety standards
- Safe food handling & hygiene practices
- Table setting & food presentation
- Problem-solving & confident decision-making
- Stress management & ability to stay composed during peak periods
- Physical stamina for fast-paced service environments
References
Jayden Brown (Recent Boss):
0433 727 835
Jarrod Coxhead (Recent Boss):
0478 831 225
Timeline
Pilates Instructor
Studio Pilates
05.2023 - 01.2025
Waitress/Barista
The Coffee Club
02.2020 - 04.2023
High School Diploma -
Craigslea State High School
Certificate II - Nursing
Mater Hospital Education
Certificate III - Nursing
Mater Hospital Education