May Hermez
Greenfield Park,NSW
Summary
Enthusiastic and customer-focused individual with a genuine passion for helping others. Quick to learn new products and services, ensuring accurate and efficient support. Eager to contribute strong communication and problem-solving skills in a dynamic customer service environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Yalla Burgers
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Carls Jr
06.2023 - 07.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Business - Marketing
University of Technology Sydney
Sydney, NSW01-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Customer Service Representative
Yalla Burgers
03.2025 - Current
Customer Service Representative
Carls Jr
06.2023 - 07.2024
Bachelor of Business - Marketing
University of Technology Sydney
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