May Sanda Aung
Perth,WA
Summary
Dynamic hospitality professional with proven expertiseat Merchant Art Boutique Hotel, excelling in guest relations and conflict resolution. Proven track record in optimizing front desk operations and enhancing customer satisfaction. Skilled in cash handling and staff training, consistently delivering exceptional service and fostering productive team environments.
Overview
11
11
years of professional experience
Work History
Overnight Guest Service Agent
Residence On Langley Park
Perth, W.A
09.2024 - Current
- Greeted guests upon arrival and provided check-in assistance.
- Updated reservation status in computer system as needed.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Ensured that all room rates were accurately quoted and collected during check-in processes.
- Addressed guest inquiries and resolved customer service issues promptly and professionally.
- Processed guest check-ins and check-outs in a timely manner while verifying payment methods.
- Prepared wake up call requests for guests according to their preferences.
- Assisted with luggage storage and retrieval when needed.
- Took reservations from patrons by phone or online.
- Greeted guests upon arrival and provided excellent customer service.
- Performed cashiering duties such as taking payments, processing refunds or exchanging currency for guests.
- Performed various housekeeping tasks such as cleaning common areas or restocking linens as needed.
- Responded to emergency situations as necessary by following safety protocols.
- Completed daily shift reports detailing any discrepancies or irregularities in guest transactions or account balances.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained a clean and organized front desk area at all times.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Front Desk Guest Service Agent
Ingot Hotel Perth
Perth, WA
10.2023 - Current
- Transmitted and received messages using telephones or telephone switchboards.
- Verified customer credit to establish payment method for accommodations.
- Developed effective working relationships with other departments within the organization.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Resolved problems related to billing discrepancies between guests and hotels' accounts department.
- Coordinated with maintenance staff regarding repairs or replacements needed in guest rooms.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Adhered to safety regulations while handling cash transactions.
- Explained hotel policies clearly to customers prior to check-in and check-out.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Computed bills, collected payments and made change for guests.
- Responded to customer inquiries and complaints in a professional manner.
- Prepared end-of-day reports detailing occupancy levels, financial summaries.
Operation Manager
Merchant Art Boutique Hotel
Yangon, Myanmar
02.2015 - 04.2021
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Tracked and replenished inventory to maintain par levels.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Planned delivery routing, team workflows, and promotional initiatives.
- Addressed customer concerns with suitable solutions.
Sales and Marketing Manager
Elegant Gems
06.2014 - 02.2015
Front Office Manager and Boutique Manager
Orcaella Cruise Ship
Assistant Marketing Manager
Elegant Gems
Sales Manager & Guest Relation Manager
Golden Land Travel & Exotic Travel
Assistant Manager (Duty Manager)
Hotel Nikko Yangon
Guest Liaison Executive
Hotel Equatorial Yangon
- Worked as a on the Executive Floor
- Guest check in check out assistance for VIP personnel and also all responsibilities at the executive floor corresponding with other outlet for the Guest convenience
Division Manager
Asian Trade & Commodities Limiter
Sales Executive
Ramada Hotel Yangon International Airport
Education
RSA - Provide Responsible service of alcohol
EOt.EDU.AU
Certificate in Bitmap Graphic - Adobe Photoshop CS
Ocean Gate Training Centre
Certificate in Communication Skills - Ministry of Hotel and Tourism
Union of Myanmar
Certificate in Business Administration - Principle of Management and Principle of Quantitative Method
Thames Management
Basic Course - Front Office Operation
Union of Hotel and Tourism
Certificate in Business management Course -
MCC Business Centre
Certificate in Computer - Word Perfect, Louts, dbase IV and Basic Programming
Winner Computer Group
Skills
- Conflict resolution
- Guest relations
- Front desk operations
- Cash handling
- Billing resolution
- Customer service
- Problem solving
- Time management
- Room charging
- Sales
- Guest accommodations
- Staff training
- Attention to detail
- Promotional information
- Inventory management
Timeline
Overnight Guest Service Agent
Residence On Langley Park
09.2024 - Current
Front Desk Guest Service Agent
Ingot Hotel Perth
10.2023 - Current
Operation Manager
Merchant Art Boutique Hotel
02.2015 - 04.2021
Sales and Marketing Manager
Elegant Gems
06.2014 - 02.2015
Front Office Manager and Boutique Manager
Orcaella Cruise Ship
Assistant Marketing Manager
Elegant Gems
Sales Manager & Guest Relation Manager
Golden Land Travel & Exotic Travel
Assistant Manager (Duty Manager)
Hotel Nikko Yangon
Guest Liaison Executive
Hotel Equatorial Yangon
Division Manager
Asian Trade & Commodities Limiter
Sales Executive
Ramada Hotel Yangon International Airport
RSA - Provide Responsible service of alcohol
EOt.EDU.AU
Certificate in Bitmap Graphic - Adobe Photoshop CS
Ocean Gate Training Centre
Certificate in Communication Skills - Ministry of Hotel and Tourism
Union of Myanmar
Certificate in Business Administration - Principle of Management and Principle of Quantitative Method
Thames Management
Basic Course - Front Office Operation
Union of Hotel and Tourism
Certificate in Business management Course -
MCC Business Centre
Certificate in Computer - Word Perfect, Louts, dbase IV and Basic Programming
Winner Computer Group
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