May Thazim Oo
Melbourne,VIC
Summary
Compassionate Patient Service Assistant known for high productivity and efficiency in task completion. Skilled in patient communication, appointment scheduling, and medical record management. Excel at empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Service Assistant
Alfred Hospital
Melbourne , Victoria
08.2025 - 09.2025
- Ensured cleanliness and organization of waiting areas for patient comfort.
- Communicated effectively with diverse populations to enhance patient experience.
- Served as liaison between patients and health care staff members to ensure effective communication about test results, follow-up visits.
- Participated in ongoing training sessions on new procedures or protocols related to health care services.
- Maintained cleanliness of exam rooms between patient visits.
- Provided exceptional customer service to all patients and visitors.
- Restocked supplies and cleaned equipment between patients.
- Supported nursing staff in day-to-day operations.
- Collaborated with healthcare teams to determine needs and support daily objectives.
Assistant Hotel Manager
Golden Rock Hotel
Kyaikhto, Mon
01.2000 - 12.2006
- Assisted in daily hotel operations and guest service management.
- Enforced safety and cleanliness standards throughout the hotel premises.
- Coordinated training programs for new team members and ongoing staff development.
- Communicated with guests to address inquiries and resolve concerns promptly.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
Education
Some College (No Degree) - HLT33115 Certificate III in Health Services Assist
Victoria University
Melbourne, VICSkills
- Patient communication
- Customer service
- Team collaboration
- Health care assistance
- Training facilitation
- Attention to detail
- Room preparation
- Problem-solving
- Effective communication
- Organizational skills
Languages
English
Professional
Burmese
Native/ Bilingual
Malay
Limited
Certification
- Hand hygiene certificate
- First aid certificate
- Basic computer skills
Timeline
Patient Service Assistant
Alfred Hospital
08.2025 - 09.2025
Assistant Hotel Manager
Golden Rock Hotel
01.2000 - 12.2006
Some College (No Degree) - HLT33115 Certificate III in Health Services Assist
Victoria University