Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

May Thazim Oo

Melbourne,VIC

Summary

Compassionate Patient Service Assistant known for high productivity and efficiency in task completion. Skilled in patient communication, appointment scheduling, and medical record management. Excel at empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare teams.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Patient Service Assistant

Alfred Hospital
Melbourne , Victoria
08.2025 - 09.2025
  • Ensured cleanliness and organization of waiting areas for patient comfort.
  • Communicated effectively with diverse populations to enhance patient experience.
  • Served as liaison between patients and health care staff members to ensure effective communication about test results, follow-up visits.
  • Participated in ongoing training sessions on new procedures or protocols related to health care services.
  • Maintained cleanliness of exam rooms between patient visits.
  • Provided exceptional customer service to all patients and visitors.
  • Restocked supplies and cleaned equipment between patients.
  • Supported nursing staff in day-to-day operations.
  • Collaborated with healthcare teams to determine needs and support daily objectives.

Assistant Hotel Manager

Golden Rock Hotel
Kyaikhto, Mon
01.2000 - 12.2006
  • Assisted in daily hotel operations and guest service management.
  • Enforced safety and cleanliness standards throughout the hotel premises.
  • Coordinated training programs for new team members and ongoing staff development.
  • Communicated with guests to address inquiries and resolve concerns promptly.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.

Education

Some College (No Degree) - HLT33115 Certificate III in Health Services Assist

Victoria University
Melbourne, VIC

Skills

  • Patient communication
  • Customer service
  • Team collaboration
  • Health care assistance
  • Training facilitation
  • Attention to detail
  • Room preparation
  • Problem-solving
  • Effective communication
  • Organizational skills

Languages

English
Professional
Burmese
Native/ Bilingual
Malay
Limited

Certification

  • Hand hygiene certificate
  • First aid certificate
  • Basic computer skills

Timeline

Patient Service Assistant

Alfred Hospital
08.2025 - 09.2025

Assistant Hotel Manager

Golden Rock Hotel
01.2000 - 12.2006

Some College (No Degree) - HLT33115 Certificate III in Health Services Assist

Victoria University

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May Thazim Oo