May Xu
Lilyfield,NSW
Summary
Creative, collaborative, and sales-driven professional with over three years of experience, delivers consistent and high-quality customer service with multitasking in expeditious environments to strengthen the company's brand and improve customer loyalty. Profoundly pleasant and receptive individual coupled with outstanding communication and relational abilities. Excellent at elevating products to boost revenue and focuses on providing items to fulfill clients' requirements.
Overview
6
6
years of professional experience
Work History
Jewellery & Diamond Client Advisor
Niessing
Sydney, NSW
09.2023 - Current
- Assisted clients in making informed decisions on high value purchases by sharing expert knowledge of gemstones, metals and designs.
- Boosted jewellery sales by providing excellent customer service and personalized product recommendations.
- Managed custom orders by liaising with manufacturers to ensure accuracy in design specifications and timely delivery for clients.
- Value stocked merchandise, clearly labeling items and arranging according to size or color.
Client Advisor
Ferragamo
Sydney, NSW
10.2022 - Current
- Contributed to visual merchandising efforts as VM ambassador by creating eye catching displays that showcased products effectively and organized racks and shelves to maintain store visual appeal
- Maintained neat and organized backroom to easily access merchandise and drive sales
- Maintained comprehensive client records using CRM systems to purchase history, preferences, special occasions and correspondence details for personalized outreach efforts
- Collaborated with team members to improve overall store performance, and offering support as needed.
Assistant Store Manager
Ferrari Formal Wear
Sydney, NSW
02.2022 - 10.2022
- Supported daily operational activities and led sales team on sales floor.
- Coached sales associated in product specifications, sales incentives and selling techniques to significantly boost sales and customer satisfaction ratings.
- Demonstrated strong product knowledge with ability to answer customer queries of products.
- Developed problem solving skills to determine stock refill requirements, identified issues and prioritized deliveries that needed replenishment across all categories of goods.
- Reported to regional manager on progress of store sales productivity and store KPI budget targets.
Sales Associate
Roger Vivier
Sydney, NSW
08.2021 - 02.2022
- Maintained high levels of visual merchandising standards as per monthly visual merchandising standards
- Collaborated and developed communication skills when working with cross-functional departments in logistics and visual merchandising
- Coordinated, sales and promotional activities with promotional displays in store.
Fragrance Specialist
Zheng Bang Yuan Co. Ltd
China
01.2018 - 12.2018
- Educated customers on proper fragrance application techniques, enhancing their overall experience with product.
- Boosted sales by conducting product demonstrations and effectively communicating product features and benefits to potential customers.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
Education
Bachelor of Liberal Arts and Science -
University of Sydney
Sydney, NSW03.2019
Skills
- Customer Service and Engagement
- Stockroom Maintenance
- Upselling
- POS / CRM / SAP Systems Operations
- Stocking and Receiving
- Product Knowledge
- Visual Merchandising
- Cross-selling techniques
Extracurricular Activities
Project Leader, University of Sydney, Sydney, NSW, 04/2019, 03/2020, Facilitated and led discussion group improve their English communication skills over 12 weekly sessions, Devised event proposals and leveraged stakeholder management to attract around 500 students to register, Analysed student feedback and chose discussion topics that catered to the students’ needs, boosting attendance by 20% in subsequent semesters
Timeline
Jewellery & Diamond Client Advisor
Niessing
09.2023 - Current
Client Advisor
Ferragamo
10.2022 - Current
Assistant Store Manager
Ferrari Formal Wear
02.2022 - 10.2022
Sales Associate
Roger Vivier
08.2021 - 02.2022
Fragrance Specialist
Zheng Bang Yuan Co. Ltd
01.2018 - 12.2018
Bachelor of Liberal Arts and Science -
University of Sydney