MAY XU
Arncliffe,Australia
Summary
Results-driven luxury retail expert with over 6 years in high-end fashion and jewelry sectors. Adept in sales supervision and team leadership, with experience in management roles at prestigious international brands. Proven ability to enhance revenue and foster client loyalty while providing exceptional service. Competent in operational management and strategic selling, consistently achieving and exceeding targets.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
SMCP (Maje & Sandro)
Sydney, NSW
06.2024 - 10.2025
- Supervised daily sales operations across Maje and Sandro boutiques, consistently achieving and exceeding monthly sales targets while maintaining premium brand standards
- Regularly acted as Manager during leadership absences, overseeing complete store operations including opening/closing procedures, staff scheduling, cash management, and performance oversight
- Led and developed team of 8+ sales associates through coaching, training, and performance reviews, resulting in improved individual and team sales results
- Managed client relationships using CRM systems to track purchase history, preferences, and special occasions, driving repeat business and customer loyalty
- Coordinated visual merchandising initiatives to align with brand guidelines and seasonal campaigns, enhancing store presentation and customer engagement
- Analyzed sales data and KPI metrics to identify opportunities for improvement and implement effective strategies
- Handled complex customer inquiries, complaints, and returns with professionalism, ensuring positive resolution and brand reputation
Jewellery & Diamond Client Advisor
Niessing
Sydney, NSW
09.2023 - 05.2024
- Provided expert consultation on high-value jewelry purchases, demonstrating comprehensive knowledge of gemstones, precious metals, and bespoke designs
- Achieved consistent sales performance through personalized service and building trusted client relationships in luxury jewelry segment
- Managed custom order process from initial consultation through delivery, liaising with manufacturers to ensure design accuracy and client satisfaction
- Maintained meticulous inventory records, accurately valuing and labeling merchandise while organizing displays by specifications
- Contributed to store visual presentation, creating compelling displays that showcased product craftsmanship and brand heritage
Client Advisor
Ferragamo
Sydney, NSW
10.2022 - 05.2023
- Served as Visual Merchandising Ambassador, creating sophisticated window displays and in-store presentations that elevated brand image and drove customer traffic
- Maintained comprehensive client database using CRM systems, documenting purchase history, style preferences, and personal milestones to enable targeted outreach
- Organized and maintained stockroom operations to ensure efficient merchandise access and seamless sales floor replenishment
- Collaborated with team members to achieve collective store goals and provided peer support during high-traffic periods
- Delivered personalized styling consultations, building clientele through exceptional service and product expertise
Assistant Store Manager
Ferrari Formal Wear
Sydney, NSW
02.2022 - 10.2022
- Supported Store Manager in daily operations while leading sales team on the floor and driving performance
- Coached sales associates on product specifications, sales incentives, and consultative selling techniques, significantly improving team conversion rates and customer satisfaction
- Demonstrated comprehensive product knowledge, confidently addressing customer questions and providing expert recommendations
- Managed inventory control and stock replenishment, analyzing sales patterns to prioritize deliveries and maintain optimal stock levels across all categories
- Reported directly to Regional Manager on store sales productivity, KPI achievement, and budget performance
- Assisted in visual merchandising execution and maintained high store presentation standards
Sales Associate
Roger Vivier
Sydney, NSW
08.2021 - 02.2022
- Maintained exceptional visual merchandising standards in accordance with monthly corporate directives and brand guidelines
- Collaborated with cross-functional teams including logistics and visual merchandising to ensure seamless store operations
- Coordinated in-store promotional activities and seasonal campaigns, creating engaging displays that drove sales conversion
- Provided personalized client service in luxury accessories, building relationships and encouraging repeat business
Fragrance Specialist
Zheng Bang Yuan Co. Ltd
China
01.2018 - 12.2018
- Educated customers on fragrance notes, application techniques, and product care, enhancing overall brand experience
- Increased sales through engaging product demonstrations and effective communication of features and benefits
- Applied extensive fragrance training to provide expert consultations and personalized recommendations
- Built loyal customer base through knowledgeable service and follow-up engagement
Education
Life Sciences
University of Technology Sydney
Sydney, New South Wales, NSWBachelor of Liberal Arts and Science - undefined
University of Sydney
Sydney, NSW03.2019
Skills
- Team Leadership & Supervision
- Luxury Client Relationship Management
- Sales Performance & Revenue Growth
- Visual Merchandising & Brand Standards
- Inventory & Operations Management
- CRM & POS Systems (SAP)
- Staff Training & Development
- KPI Analysis & Reporting
PROFESSIONAL ATTRIBUTES
- Multilingual capabilities enhancing client communication
- Strong work ethic with flexibility for retail hours including weekends and holidays
- Passion for luxury fashion and commitment to brand excellence
- Detail-oriented with exceptional organizational skills
- Proactive problem-solver with customer-first mindset
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Supervisor
SMCP (Maje & Sandro)
06.2024 - 10.2025
Jewellery & Diamond Client Advisor
Niessing
09.2023 - 05.2024
Client Advisor
Ferragamo
10.2022 - 05.2023
Assistant Store Manager
Ferrari Formal Wear
02.2022 - 10.2022
Sales Associate
Roger Vivier
08.2021 - 02.2022
Fragrance Specialist
Zheng Bang Yuan Co. Ltd
01.2018 - 12.2018
Bachelor of Liberal Arts and Science - undefined
University of Sydney
Life Sciences
University of Technology Sydney