Maya Basoeki

Arafura Catering Equipment is the leading company in offering quality service and products for hospitality business in Darwin and follows up with excellent service, maintenance and spare parts.

Receptionist Roles and Responsibilities

• Greeted visitors in a professional manner to give visitors positives first impression
• Maintained visitor log for entering and leaving facility for security purposes
• Maintained a clean store, well-organised office and stationary
• Provided exceptional customer service and point-of-sale processes
• Answered central telephone system, responded to inquiries from callers seeking information and re-directed calls accordingly
• Handling incoming and outgoing package deliveries and track missing packages

Administrator Roles and Responsibilities

• Assisted with various administrative support daily tasks for Retail and Service Department
• Maintained detailed records and filing systems, ensuring easy access to vital information
• Organised, maintained and updated information in warranty databases
• Increased workplace safety by distributing and collecting vehicle weekly maintenance for all business vehicles
• Handled cash and credit card transaction, and maintained sales and payment records accurately
• Processed Quote, Proforma, Purchase Order and Invoice into financial software programs
• Trained new receptionist who is working casually to ensure consistent quality of service across all team members

Avilla Hospitality is the leading hospitality and development company in Bali. It manages more than 22 units including hotels, villas, restaurants, and spas.

As Human Capital Coordinator, I was involved with the day-to-day management and customer services. I was identified as an upcoming leader and was able to take on extra management duties. Tasks performed included, but were not limited to:

• Coordinated recruitment processes and screened potential employees
• Assisted HR Manager in interview, draft of contract, scheduled performance evaluation, reports and presentation for corporate meetings
• Assisted Training Manager in trainings and seminars
• Managed data entry and attached documents using Human Resource Integrated and Payroll systems
• Assisted Payroll Manager with data entry for employee deductions and benefits to prepare employee paychecks

The environment was a high-pressure environment that requires management of administrative function such as drafting correspondence, scheduling appointments and meetings, organising and maintaining paper and electronic files, or providing information to callers.

The most challenging part of this position, is to maintain relationship with business clients and be the representative of the company in external meetings.

I had responsibility for handling general affairs and office management, interface with internal employees regarding general affairs and administrative support functions, procurement/inventory control of office stationeries, record keeping of office assets, and coordinate travel arrangements.