Maya Butler-Richards
Strathpine,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Probe Group (ATO)
03.2022 - Current
- Deliver a high level of verbal and written customer service to customers over the phone and through online correspondence
- Handle inbound and outbound calls including account explanations, reissue letters or establishing repayment schedules, based on customers’ financial situations
- Participating in relevant training and meetings
Retail Assistant
Save The Children
03.2021 - 02.2022
- Providing exceptional customer service
- Accept donations brought to the shop
- Clean and maintain tidy shop display areas and merchandise
- Restock merchandise as required
- Participating in relevant training and meetings
- Manage the operation of the cash registers and all associated financial transactions, including EFTPOS transactions
Sandwich Artist
Subway
07.2017 - 10.2019
- Taking orders from customers and providing a high level of customer service
- Manage the operation of the cash registers and all associated financial transactions, including EFTPOS transactions
- Taking and organising bulk telephone orders
- Sole responsible for opening and closing store, taking ownership of all associated duties including but not limited to:
- Stock taking
- Ordering of stock
- Quality check to ensure machinery was clean in a high standard in line with the hospitality industry standard
- Cleaning of entire shop, ready for next day’s business
- Managing, dealing and resolving complaints
Cashier
Red Rooster
06.2017 - 10.2019
- Taking orders from customers and providing a high level of customer service
- Manage the operation of the cash registers and all associated financial transactions, including EFTPOS transactions
- Taking and organising bulk telephone orders
- Training new employees
- Managing, dealing, and resolving complaints
Education
Diploma of Mental Health
TAFE Queensland
Brisbane, QLD01.2025
Diploma of Nutrition and Health Education -
Torren's University
01.2022
Certificate II in Workplace Practices -
Australian Trade College North Brisbane
01.2017
Certificate III in Beauty Therapy -
Australian Trade College North Brisbane
01.2017
Certificate III in Business -
Australian Trade College North Brisbane
01.2017
Albany Creek State High School
01.2016
Skills
- Scheduling
- Account Updating
- Information Security
- Payment Processing
- Data Entry
- Call Management
Introduction
I am a 21-year-old female who is seeking a change of employment to further enhance my growth as an individual, and to pursue a job I feel passionate about. Currently, I am studying a diploma of Nutrition and Health education part time online and working as a customer service representative for the Australian Taxation Office. I am confident that my current and previous work experience has provided me with invaluable empathy, skills, knowledge, and experience to branch elsewhere. It is my intent to study further and receive a bachelor’s degree in Nutrition and Dietetics to start a career as a dietitian. I am highly conscientious, courteous and treat everyone with respect. I would be absolutely honoured to contribute my very best to your organisation.
References
- Ronnie Donald, Save the Children Store Manager, 0447 809 336, Ronnie.donald@savethechildren.org.au
- Alex Swan, Subway Store Manager, 0499 073 034, Roxas98@gmail.com
- Zachary Nelson, Probe Group Team Leader, 0477 060 069, Zachary.nelson96@gmail.com
Personal Information
Date of Birth: 09/29/00
Timeline
Customer Service Representative
Probe Group (ATO)
03.2022 - Current
Retail Assistant
Save The Children
03.2021 - 02.2022
Sandwich Artist
Subway
07.2017 - 10.2019
Cashier
Red Rooster
06.2017 - 10.2019
Diploma of Mental Health
TAFE Queensland
Diploma of Nutrition and Health Education -
Torren's University
Certificate II in Workplace Practices -
Australian Trade College North Brisbane
Certificate III in Beauty Therapy -
Australian Trade College North Brisbane
Certificate III in Business -
Australian Trade College North Brisbane
Albany Creek State High School
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