Maya Cooney
Devonport,TAS
Summary
Dynamic Food and Beverage Supervisor with a proven track record at Bold Cuisine, enhancing service speed and customer satisfaction through streamlined processes. Skilled in allergen awareness and staff leadership, I foster team collaboration and maintain high hygiene standards, contributing to a welcoming dining experience and increased customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Bold Cuisine
12.2024 - 08.2025
- Cross-trained in multiple roles to enhance team success and collaboration.
- Streamlined beverage preparation processes, improving service speed and customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shifts.
- Provided accurate allergen information to guests, ensuring safety and well-being.
- Monitored reservation system, optimizing seating arrangements and minimizing wait times.
- Trained new staff on company policies, service techniques, and customer interaction.
- Organized regular meetings to boost team morale and discuss improvement opportunities.
- Implemented enhanced cleaning protocols, significantly elevating hygiene standards.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
Food and Beverage Attendant
Mrs. Jones
08.2024 - 12.2024
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
Sandwich Artist
Subway
06.2019 - 08.2020
- Maintained organized restaurant to adhere to hygiene and health regulations.
- Greeted and seated guests, fostering a welcoming atmosphere.
- Cleared and wiped tables and chairs to meet hygiene standards.
- Served beverages to enhance food and dining experience.
- Delivered exceptional service under pressure, upholding professionalism.
- Handled cash transactions accurately for accountability and financial reporting.
- Ensured clean dining areas for enjoyable guest experiences.
Food and Beverage Attendant
Novotel
10.2022 - 08.2024
- Maintained organized restaurant to adhere to hygiene and health regulations.
- Greeted and seated guests, fostering a welcoming atmosphere.
- Cleared and wiped tables and chairs to meet hygiene standards.
- Served beverages to enhance food and dining experience.
- Delivered exceptional service under pressure, upholding professionalism.
- Handled cash transactions accurately for accountability and financial reporting.
- Ensured clean dining areas for enjoyable guest experiences.
Skills
- Menu development
- Waste reduction
- Catering coordination
- Allergen awareness
- Food presentation
- Wine pairing
- Scheduling staff
- Fine-dining expertise
- Beverage making
- Ordering supplies
- Table service
- Staff supervision
- Staff leadership
- Customer service
- Food and beverage service
- Food safety understanding
- Opening and closing procedures
- Greeting and seating guests
- High volume dining
- Payment acceptance
- Staff management
- Menu planning
- Food delivery oversight
Certification
RSA
References
Rajesh Chamlagain -
manager at Mr.Good Guy
rajesh.chamlagain@accor.com
0420289841
Timeline
Food and Beverage Supervisor
Bold Cuisine
12.2024 - 08.2025
Food and Beverage Attendant
Mrs. Jones
08.2024 - 12.2024
Food and Beverage Attendant
Novotel
10.2022 - 08.2024
Sandwich Artist
Subway
06.2019 - 08.2020