Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Maya Cooney

Devonport,TAS

Summary

Dynamic Food and Beverage Supervisor with a proven track record at Bold Cuisine, enhancing service speed and customer satisfaction through streamlined processes. Skilled in allergen awareness and staff leadership, I foster team collaboration and maintain high hygiene standards, contributing to a welcoming dining experience and increased customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Bold Cuisine
12.2024 - 08.2025
  • Cross-trained in multiple roles to enhance team success and collaboration.
  • Streamlined beverage preparation processes, improving service speed and customer satisfaction.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shifts.
  • Provided accurate allergen information to guests, ensuring safety and well-being.
  • Monitored reservation system, optimizing seating arrangements and minimizing wait times.
  • Trained new staff on company policies, service techniques, and customer interaction.
  • Organized regular meetings to boost team morale and discuss improvement opportunities.
  • Implemented enhanced cleaning protocols, significantly elevating hygiene standards.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Trained new staff members on company policies and procedures.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.

Food and Beverage Attendant

Mrs. Jones
08.2024 - 12.2024
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.

Sandwich Artist

Subway
06.2019 - 08.2020
  • Maintained organized restaurant to adhere to hygiene and health regulations.
  • Greeted and seated guests, fostering a welcoming atmosphere.
  • Cleared and wiped tables and chairs to meet hygiene standards.
  • Served beverages to enhance food and dining experience.
  • Delivered exceptional service under pressure, upholding professionalism.
  • Handled cash transactions accurately for accountability and financial reporting.
  • Ensured clean dining areas for enjoyable guest experiences.

Food and Beverage Attendant

Novotel
10.2022 - 08.2024
  • Maintained organized restaurant to adhere to hygiene and health regulations.
  • Greeted and seated guests, fostering a welcoming atmosphere.
  • Cleared and wiped tables and chairs to meet hygiene standards.
  • Served beverages to enhance food and dining experience.
  • Delivered exceptional service under pressure, upholding professionalism.
  • Handled cash transactions accurately for accountability and financial reporting.
  • Ensured clean dining areas for enjoyable guest experiences.

Skills

  • Menu development
  • Waste reduction
  • Catering coordination
  • Allergen awareness
  • Food presentation
  • Wine pairing
  • Scheduling staff
  • Fine-dining expertise
  • Beverage making
  • Ordering supplies
  • Table service
  • Staff supervision
  • Staff leadership
  • Customer service
  • Food and beverage service
  • Food safety understanding
  • Opening and closing procedures
  • Greeting and seating guests
  • High volume dining
  • Payment acceptance
  • Staff management
  • Menu planning
  • Food delivery oversight

Certification

RSA

References

Rajesh Chamlagain -

manager at Mr.Good Guy

rajesh.chamlagain@accor.com

0420289841


Timeline

Food and Beverage Supervisor

Bold Cuisine
12.2024 - 08.2025

Food and Beverage Attendant

Mrs. Jones
08.2024 - 12.2024

Food and Beverage Attendant

Novotel
10.2022 - 08.2024

Sandwich Artist

Subway
06.2019 - 08.2020

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Maya Cooney