Maya Dana
Clayton,VIC
Summary
I am an experienced hospitality worker excelling in POS operations, food and beverage service and espresso machine usage, complemented by exceptional teamwork and adaptability. I offer a positive attitude and passion for customer service, ready to thrive in dynamic environment. I possess the ability to learn quickly and develop my skills, while focusing on maintaining hygiene and cleanliness, and above all ensuring guest satisfaction.
Overview
1
1
year of professional experience
Work History
Service Attendant / Barista Trainee
The Coffee Club
05.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled and served food items, created both cold drinks and coffees, utilising equipment such as coffee machines, ovens and blenders safely
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions, including sweeping, mopping and disinfecting surfaces.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees on company protocols.
Front /Back of House Team Member
Dairy Bell
11.2023 - 04.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines and building rapport with customers.
- Safely utilised and maintained a deep fryer for frying churros and donuts.
- Created cold drinks and items such as thick shakes and sundaes, correctly utilising equipment
- Processed sales transactions for cash, debit, and credit purchases.
- Managed junior employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and completed stock-take.
Education
Bachelor of Psychology - Mental Health
Monash University
Clayton, VIC12-2027
Skills
- Customer service and assistance, focusing on maximising positive customer experiences
- Food and beverage preparation and safe handling
- Espresso preparation and espresso machine operation
- Cash handling and POS system expertise, and register balancing
- Proficiency in general cleaning duties, including mopping, sweeping sanitising and dusting
- Teamwork and collaboration
- Flexible schedule, reliability and punctuality
- Positive attitude, communication and adaptability
Timeline
Service Attendant / Barista Trainee
The Coffee Club
05.2024 - Current
Front /Back of House Team Member
Dairy Bell
11.2023 - 04.2024
Bachelor of Psychology - Mental Health
Monash University
Similar Profiles
Stephanie FoxtonStephanie Foxton
Waitress at The Coffee ClubWaitress at The Coffee Club
Mark ZhouMark Zhou
Work Study Student at The Coffee ClubWork Study Student at The Coffee Club
Yangchi LamaYangchi Lama
Cafe Worker at The Coffee ClubCafe Worker at The Coffee Club