Maya Farswan
Springvale South
Summary
Motivated and customer-focused worker with over two years of experience in hospitality and customer service. Skilled at creating a welcoming environment and delivering exceptional guest experiences in fast-paced environments. Confident communicator with proven ability to engage with diverse clientele, manage POS transactions, and provide personalised service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Melbourne University Indian Club
03.2025 - Current
- Consistently met or exceeded sale targets by implementing strategic sales plans and effective time management.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Contacted a wide array of companies and brands to be potential sponsors, enhancing communication skills
Cafe Team Member
Western Leisure Services
08.2023 - 06.2025
- Worked in the café of three popular WynActive recreation centres: AquaPulse, Eagle Stadium and Werribee Outdoor Pool
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Counted cash float and takings at the end of each shifts to produce a reconciliation sheet, recording any cash differences
- Maintained detailed records of all transactions and bank deposits/cheques
- Experience working solo shifts, multitasking between making coffees whilst serving customers in busy rush periods
- Assisted in inventory management, ordering supplies as needed for optimal cafe operations.
Crew Member
Hungry Jacks
06.2022 - 06.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor of Commerce - Finance, Economics
University of Melbourne
11-2027
High School Diploma -
Werribee Secondary College
Werribee10-2024
Skills
- POS operations
- Customer relationship building
- Stock rotation
- Ability to meet KPIs
- Attention to detail
- Product knowledge
- Team leadership
- Social media marketing
- Relationship building
- Interpersonal communication skills
Certification
- Working with Children's Check
- Responsible Service of Alcohol
- Victorian Driver's License
- Food Safety Handling Certificate
Timeline
Sales Representative
Melbourne University Indian Club
03.2025 - Current
Cafe Team Member
Western Leisure Services
08.2023 - 06.2025
Crew Member
Hungry Jacks
06.2022 - 06.2023
Bachelor of Commerce - Finance, Economics
University of Melbourne
High School Diploma -
Werribee Secondary College
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