Maya Jones
Bundoora,VIC
Summary
Efficient and attentive waitress with experience in formal and informal restaurant settings. I have a flexible approach to facilitating enjoyable dining experiences. I am skilled in anticipating customer needs, addressing complaints, and promptly resolving issues. Maintains focus and positive attitude in stressful situations and high-volume environments. I enjoy working independently, and my communication skills allow great collaboration.
Overview
6
6
years of professional experience
Work History
Bartender
Grape and Hop Wine Bar
01.2023
- Within this role, I am behind the bar serving drinks
- There are a lot of regulars, so I know their names and what they drink so that I can make it efficiently without them needing to ask
- I must have insight into how intoxicated customers are so as not to continue serving those who have drunk too much and make sure they drink water and sober up
- Additionally, when the restaurant section of the business is busy, I will help my coworkers who are serving food to take food and drinks to tables.
Customer Service / Waitress
Zeins Authentic
01.2023
- I took customer orders and put them in the system in this role
- I needed to ensure that all customers’ needs were met during their dining experience and see if they needed anything else, such as another drink
- I also made drinks when the barista communicated that they needed extra help.
Customer Service / Waitress
Lakeview Hotel (Ballarat)
01.2021 - 01.2023
- This role includes table and café service, running food and drinks, general cleaning, and maintaining a hygienic environment
- As a section worker, I take customer orders
- I prepare beverages and clean glasses when assisting in the café/bar section
- This is a fast-paced and busy job where I handled customer inquiries and questions and did whatever was needed to complete requirements for specific tasks.
Kitchen Hand / Food Runner / Customer Service
Mr. Jones Dining (Ballarat)
01.2017 - 01.2023
- This role included general cleaning and food handling
- Also, food preparation (including dessert plating and food packaging) and customer service (direct to the table and for take-home deliveries)
- I must also work directly with the Head Chef, kitchen team, and Front of House—basic training of new junior staff
- Mr
- Jones is a fine dining restaurant where professionalism and attention to detail in all roles were paramount.
Education
Responsible Service of Alcohol (RSA) certificate
Bachelor of Law / Bachelor of Global Studies -
Latrobe University
11.2023
VCE graduate -
Ballarat Grammar School
01.2022
Skills
- Customer Service
- Performance Improvement
- Safe Food Handling
- Upselling and Menu Recommendations
- Payment Processing
- Supply Restocking
- Beverage and Food Preparation
- Team Collaboration
Websites
Key Capability Areas And Strengths
- Ability to work unsupervised
- Courteous and professional demeanour
- Collaboration and team contribution skills
- Ability to work well under pressure and an effective multi-tasker
- Organised and reliable individual with solid time management skills
- Excellent verbal and written communication skills with people of all ages
References
Mrs. Danielle Jones, Proprietor - Mr Jones Dining, 0412 972 390 Mrs. Sharine Shaw, Manager - Lakeview Hotel, 0409 772 002 Mr. Lincoln Burns, Owner – Grape and Hop Wine Bar, 0414 323 066
Hobbies and Interests
- I pursue artistic endeavours of painting, drawing, piano, and flute.
- I enjoy an active lifestyle and personal fitness, including surfing, skiing, hiking, and mountain biking
- Due to my international upbringing in various cultures, as a native English speaker, I enjoy learning other languages, including Spanish, Chinese, and German.
Timeline
Bartender
Grape and Hop Wine Bar
01.2023
Customer Service / Waitress
Zeins Authentic
01.2023
Customer Service / Waitress
Lakeview Hotel (Ballarat)
01.2021 - 01.2023
Kitchen Hand / Food Runner / Customer Service
Mr. Jones Dining (Ballarat)
01.2017 - 01.2023
Responsible Service of Alcohol (RSA) certificate
Bachelor of Law / Bachelor of Global Studies -
Latrobe University
VCE graduate -
Ballarat Grammar School
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