Maya Karo
Smithfield,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
7
7
years of professional experience
Work History
Customer Representative Officer
Service NSW
05.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assistant Project Officer
Service NSW
05.2022 - 05.2023
- Filed all project documents in appropriate database for documentation purposes and future availability.
- Managed assigned projects and collaborated with team members to complete projects and achieve business objectives.
- Collaborated with project managers to review project progress and strategise business development initiatives.
- Monitored project schedules and deadlines for each project task while reporting any potential delays to project manager.
- Communicate with relevant stakeholders to provide updates regarding project status and
implementation issues. - Monitored deadlines and milestones to keep team on track with project schedule.
Product Coordinator
Service NSW
01.2020 - 07.2020
- Coordinate and manage records and databases, complying with administrative systems, processes, to ensure that all information is accurate, stored correctly and accessible. Develop, implement, and monitor office systems, procedures, and methods, adapting processes..
- techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies, and procedures.
- Gather and collate information for, and prepare documentation and reports on business unit performance, as well as make recommendations to improve efficiency, cost management and service delivery. Maintain and update administrative practices, systems and procedures to improve efficiency and service delivery outcome.
Customer Service Representative
Service NSW
02.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Settlement Service Officer
Settlement Services International
01.2017 - 10.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
Education
No Degree - Certificate III Skills For Work
Tafe Sydney
Sydney, NSWSkills
- Attention to detail
- Organizational skills
- Written communication
- Report preparation
- Office administration
- Time management
- Administrative Support
- Documentation and Recordkeeping
- Customer service
Timeline
Assistant Project Officer
Service NSW
05.2022 - 05.2023
Customer Representative Officer
Service NSW
05.2020 - Current
Product Coordinator
Service NSW
01.2020 - 07.2020
Customer Service Representative
Service NSW
02.2018 - 03.2020
Settlement Service Officer
Settlement Services International
01.2017 - 10.2017
No Degree - Certificate III Skills For Work
Tafe Sydney
Similar Profiles
Mikaila DennettMikaila Dennett
Customer Service Officer at Service NSWCustomer Service Officer at Service NSW
Orshina KorkoOrshina Korko
Digital Service Representative at Service NSWDigital Service Representative at Service NSW
Alana LavingtonAlana Lavington
DSR (Digital Service Representative) at Service NSWDSR (Digital Service Representative) at Service NSW
Jamie WillJamie Will
Team Leader - Contact Center at Service NSWTeam Leader - Contact Center at Service NSW
ANDREW SMITHANDREW SMITH
Customer Service Representative at star liquorCustomer Service Representative at star liquor