Maya Kentafi
Hamilton,Qld
Summary
Dedicated customer service representative with a strong drive to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and consistently exceed sales targets. Known for reliability and a strong work ethic, with excellent time management and prioritization skills. Highly analytical and forward-thinking professional with experience in sales, retail, marketing, customer service operations, and relationship management. Recognized for consistently delivering high-volume, high-quality work within deadline-intensive settings. A valuable asset to any organization or company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Hamilto Harbour Residences
09.2024 - Current
- Tenant and landlord liaison
- Maintenance management
- QCAT and Legislation requirements
- Systems and process management
- Invoicing, receipting (ideally back up for trust accounting but not essential)
- Mentoring the growing property management department
- Manage the tenancy agreement signing process and handle questions
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
Senior Property Manager
Coorparoo Square Apartments
02.2021 - 09.2024
- Rent Responsibilities
- Invoices
- Attracting Tenants
- Screening Tenants
- Maintenance and Repairs
- Knowledge of Landlord-Tenant Laws
- Advertising property for rent
- Open rental property for viewings
- Manage the condition report process
- Manage the tenancy agreement signing process and handling questions
- Conduct Routine Inspections
- Entry and Exit Condition Report
Assistant Property Manager
activerealestate.com.au
02.2020 - 06.2020
- Rent Responsibilities
- Attracting Tenants
- Screening Tenants
- Maintenance and Repairs
- Knowledge of Landlord-Tenant Laws
- Advertising property for rent
- Open rental property for viewings
- Manage the condition report process
- Manage the tenancy agreement signing process and handling questions
- Inspect the property on a regular basis
Store Manager
Insane Acai Bar
02.2019 - 12.2019
- Company Overview: Brisbane
- Manage the inventory and order food and beverages, equipment, and supplies
- Oversee food preparation, portion sizes, and the overall presentation of food
- Inspect supplies, equipment, and work areas
- Ensure employees comply with health and food safety standards and regulations
- Investigate and resolve complaints regarding food quality or service
- Schedule staff hours and assign duties
- Maintain budgets and payroll records and review financial transactions
- Establish standards for personnel performance and customer service
- Cash handling
- Brisbane
Front Desk Receptionist
JT Transport
07.2018 - 05.2019
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
Education
Bachelor of Business - Marketing
QUT
Brisbane, QLDReal estate course - Salesperson Registration Certificate Course
VALIDUM
Brisbane, QLDBeauty Certificate
The French Beauty Academy
Brisbane, QLD12-2024
Skills
- Strong communication skills
- Ability to build relationships
- Effective time management skills
- Attention to detail
- Self-directed
- Proven productivity results
- Enhancement of customer experience
- Strong problem-solving ability
- Ability to manage pressure
- Exemplary organizational skills
- Adaptability in fast-paced environments
- Complaint handling expertise
- Skilled in managing difficult situations communication skills
Accomplishments
Effectively managed emergency situations, ensuring minimal disruption to clients and the swift recovery of operations.
References
- Dean Martell, 0459 731 313, Hamilton Harbour Residences
- Amanda Corbett, 0404 381 306, Coorparoo Square Apartment
- Leanne Edge, 0426 817 419, Active Real Estate.com.au
- Suzy Elgoerges, 0420 733 661, Insane Acai Bar
- Ethan, 0478 081 046, JT Transport
Certification
Sales Agent/Property Manager (Entry Level Registration Certificate)
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Senior Property Manager
Hamilto Harbour Residences
09.2024 - Current
Senior Property Manager
Coorparoo Square Apartments
02.2021 - 09.2024
Assistant Property Manager
activerealestate.com.au
02.2020 - 06.2020
Store Manager
Insane Acai Bar
02.2019 - 12.2019
Front Desk Receptionist
JT Transport
07.2018 - 05.2019
Bachelor of Business - Marketing
QUT
Real estate course - Salesperson Registration Certificate Course
VALIDUM
Beauty Certificate
The French Beauty Academy
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