MAYA MAI
Footscray,VIC
Summary
With 2.5 years of experience in lash and brow services as well as receptionist role, I possess a diverse skill set. Proficient in cash handling, appointment scheduling, and delivering exceptional customer service, I am now seeking a position where I can leverage my expertise to contribute to team success and surpass client expectations
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Kenz Barbers
01.2022 - Current
- Manage appointment schedules, confirm bookings and update client records to ensure smooth operation
- Greet clients professionally and provide attentive customer service, addressing inquiries and resolving issues promptly
- Operate cash register and POS system to process client transactions
- Maintain cleanliness, organization and proper inventory levels at checkout areas
- Restock supplies and submit purchase orders to maintain stock levels.
Lash and Brow Technician
LASHERE
12.2023 - 04.2024
- Conduct thorough consultations with clients to understand their preferences and expectations
- Administered patch tests on clients to ensure safety and compatibility before performing eyelash extension services
- Executed precise and meticulous application of eyelash extensions (including classic, volumes and lash lifts/tint procedures)
- Educated clients on proper aftercare procedure to maximise the lifespan of their lash extensions
- Managed appointment scheduling and coordinated bookings to optimise salon efficiency
- Maintained detailed records of all client services and transactions
- Maintained cleanliness, organization ad proper inventory levels at checkout area
- Operated cash register and POS system to process client payments
- Innovated new styles and techniques to stay at the forefront of industry trends and meet client demands
Freelance Lash Technician
The Lash Atelier
08.2022 - 12.2023
- Developed a portfolio of clientele through marketing campaigns and referrals
- Conduct thorough consultations with clients to understand their preferences and expectations
- Administered patch tests on clients to ensure safety and compatibility before performing eyelash extension services
- Executed precise and meticulous application of eyelash extensions (including classic, volumes and lash lifts/tint procedures)
- Educated clients on proper aftercare procedure to maximise the lifespan of their lash extensions
- Managed appointment scheduling and coordinated bookings to optimise salon efficiency
- Maintained detailed records of all client services and transactions
- Maintained cleanliness, organization ad proper inventory levels at checkout area
- Operated cash register and POS system to process client payments
- Innovated new styles and techniques to stay at the forefront of industry trends and meet client demands
Team Member
McDonald's
01.2021 - 11.2021
- Addressed customers need, responding to specific requests
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Operated cash register and POS system to process customer transactions
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Maintained a clean and organized work environment, promoting safety and productivity.
Education
Certificate III - Early Childhood Education
Victoria University
Melbourne, VIC06.2024
Skills
- Proficient in Microsoft Office System ( Words, Excel, Powerpoint)
- Customer service
- Cash handling
- Visual Merchandising
- Inventory control
- Product knowledge
- POS system
- Scheduling appointments
- Skilled collaborator
- Rapid and adaptive
Certification
Lash Extensions - June 2022
Brow Lamination - June 2023
Languages
Vietnamese
Native or Bilingual
Timeline
Lash and Brow Technician
LASHERE
12.2023 - 04.2024
Freelance Lash Technician
The Lash Atelier
08.2022 - 12.2023
Receptionist
Kenz Barbers
01.2022 - Current
Team Member
McDonald's
01.2021 - 11.2021
Certificate III - Early Childhood Education
Victoria University
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