Maya McMullen
Wahroonga,NSW
Summary
I am a first-year university student, who enjoys working with and assisting others. I am half Japanese and can speak and understand the language to an advanced level. My work experience includes waitressing in café and restaurant environments, and retail assistance. I am passionate about working in hospitality, as I enjoy serving customers and creating a friendly work environment and a relaxing and welcoming space for customers. I have a deep understanding on the importance of customer service for the perfect dining experience for the guests. I have my Responsible Service of Alcohol (RSA) certification, which allows me to serve alcoholic beverages.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Attendant
Coolmac Cafe
01.2023 - Current
- An all-rounder role including; cashiering, hosting guests, food and drink preparation and service, setting tables, cleaning and taking orders.
- Delivered satisfactory customer service to support company reputation, even in pressured situations.
- Familar with coffee machine.
- Trained new cafe workers in sales, customer service and safety.
Restaurant Waitress
Lilong Taste Of Shanghai
11.2021 - 06.2023
- All-rounder role, which included taking reservations, hosting, cashiering, food and drink preparation, table service and cleaning
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with guests.
Retail Assistant
JD Sports
09.2021 - 06.2022
- Worked in 'Back of House' department, which included stocking of merchandise, labelling and security tagging items, and arranging according to size or colour.
- Working in 'Textile' Department involved general customer service, ensuring customers are satisfied with their experience. This included aiding customers around the store and suggestion of suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Bachelor of Commerce/Bachelor of Advanced Science - Business/Science
University of New South Wales
Sydney, NSW12.2027
High School Diploma -
Loreto Normanhurst
Normanhurst, NSW09.2022
Skills
- POS System and management of cash flow operations
- Familiar with coffee machine
- Excelled in a fast-paced customer service environment by remaining calm under pressure
- Client relationship building
- Handling customer inquiries with professionalism and efficiency
- Language Proficiency (English, Japanese)
- Attention to detail
- Quick to embrace challenges
Certification
- Responsible Service of Alcohol (RSA)
- Certified Lifeguard, Surf Life Saving Club Toowoon Bay - Bronze Medallion, First Aid
Languages
Japanese
Full Professional
Timeline
Floor Attendant
Coolmac Cafe
01.2023 - Current
Restaurant Waitress
Lilong Taste Of Shanghai
11.2021 - 06.2023
Retail Assistant
JD Sports
09.2021 - 06.2022
Bachelor of Commerce/Bachelor of Advanced Science - Business/Science
University of New South Wales
High School Diploma -
Loreto Normanhurst
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