Maya Nguyen

Clemton Park,NSW

Summary

With over five years of experience across luxury hospitality and high-end retail, I have developed a refined skill set in delivering exceptional customer service and creating personalized experiences for discerning clients. My career began in the prestigious hospitality sector, where I excelled in ensuring seamless guest experiences at a five-star hotel, consistently exceeding expectations. Transitioning into luxury retail, I applied this dedication to service as a Sales Representative & Brand Ambassador, representing iconic brands such as Versace and Louis XIII. In this capacity, I have not only exceeded sales targets but also cultivated lasting client relationships through personalized product recommendations and attentive service. My expertise lies in understanding the unique needs of luxury clientele and translating that into tailored, memorable experiences. I am now eager to contribute my strong customer-centric approach, deep product knowledge, and proven track record to a dynamic luxury retail brand, helping drive both sales and brand loyalty.

Overview

years of professional experience

Work History

Brand Ambassador for Luxury Goods

Jo Traikos Promotion

01.2023 - Current

Represented luxury goods, including Louis XIII, providing VIP-level service to high-profile clients in retail environments
Exceeded monthly sales targets by 20% through personalized service and in-depth product knowledge, contributing to brand success
Cultivated long-term relationships with high-end clientele by providing tailored service, resulting in a 25% increase in client retention
Played a key role in brand events and promotional campaigns, increasing foot traffic by 30% and enhancing brand visibility
Mentored and trained new Brand Ambassadors, ensuring consistent delivery of luxury customer service.

Guest Service Relations

Crown Sydney

12.2022 - 12.2023

Delivered personalized service to VIP guests at Crown Sydney, ensuring seamless and memorable experiences
Collaborated with departments to coordinate guest services, leading to a 15% increase in positive guest feedback
Handled guest inquiries and complaints with professionalism, ensuring that the hotel’s luxury brand image was upheld.

Sales Representative

Versace

11.2022 - 07.2023

Provided a premium shopping experience to high-profile clients, offering personalized product recommendations and luxury brand expertise
Contributed to a 15% increase in store sales by delivering exceptional service and understanding client preferences
Maintained store presentation in line with the Versace brand image, ensuring an inviting and luxurious environment
Consistently met and exceeded sales targets while enhancing the overall shopping experience for clients.

Front Desk Receptionist

Park Royal Darling Harbour (Pan Pacific Hotel)

02.2021 - 11.2022

Managed front desk operations, ensuring a welcoming and seamless experience for guests at this 5-star hotel
Handled check-ins, check-outs, and concierge services, maintaining a 95% guest satisfaction rating through problem-solving and efficiency
Coordinated with internal teams to ensure timely and high-quality service delivery, enhancing the guest experience.

Education

Bachelor of Education (Early Childhood Education) -

TAFE NSW

Diploma in Business (Marketing) -

Western Sydney University

Sydney, NSW

Skills

Luxury Brand Representation: Extensive experience representing high-end brands like Versace and Louis XIII, ensuring exceptional service and maintaining brand integrity
Front Desk & Hospitality: Skilled in managing front desk operations in 5-star hotels, delivering premium guest service and satisfaction
Sales Performance: Consistently exceeded sales targets by 20% through personalized client engagement and expert product knowledge

Client Relationship Building: Proven ability to build lasting relationships with high-end clients, enhancing brand loyalty and repeat business
Multilingual Communication: Fluent in English, Vietnamese, and Mandarin, facilitating clear and effective communication with international clientele
Event & Campaign Support: Assisted in luxury brand events, driving engagement and enhancing customer experience through strategic planning and execution

Timeline