Maya O'Donnell

My work in this role is heavily based around guests needs and is heavily customer serviced based. I pride myself on my strong customer service knowledge.

• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Processing correct payments/ fixing variances.
• Being in charge of a daily checklist where my duties must be completed.
• Maintaining a high level of expertise at all times through professionalism.
• Provided personalised recommendations for attractions and dining options in the area, enhancing guest experiences.
• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Managed group bookings to ensure seamless organization of events and accommodations.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Ensured compliance with all safety regulations by conducting regular walkthroughs of public spaces within the hotel.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
• Maximized revenue by upselling room upgrades and additional services.

In my role with The Sydney Collective, I effectively utilised my customer service skills to provide exceptional experiences. Working across the company's 12 hospitality venues, I engage with customers daily, ensuring their needs are met and that they enjoy the best possible experience. I find fulfilment in catering to customer needs and sharing my passion for the industry. Listening attentively to customers is a priority for me, and I am committed to maintaining an enthusiastic work ethic that reflects in my performance.

• Answering customers reservation/venue enquiries.
• Making reservations through the "SEVENROOMS" booking platform.
• Actively communicates with customers/clients.
• Manages a booking waitlists.
• Takes event enquiries regarding birthdays, weddings etc.
• Uses the platform "IVvy" to input event information and event bookings.
• Creates event run sheets (includes timings, contacts, food & beverage lists)
• Updated event finance trackers.
• Works with customers to deliver their reservation or special day at one of the venues.

Daniel San was a prominent member of the Sydney Collective Venue chain, boasting 12 venues across Australia. The Collective prioritised crafting memorable experiences for its patrons and upholding a standard of excellence in customer service across all positions. As a supervisor for events and a bartender/waitress at the venue, I have honed a diverse set of hospitality skills during my four-year tenure with the company. Drawing from this extensive experience, I consistently deliver top-notch customer service, ensuring that each guest enjoys a remarkable experience within our venue.

• Supervises and manages various social events such as weddings, hens parties, birthday parties and engagement parties.
• This includes managing the food and service of beverages, as well as dealing with clients needs on the day.
• Managing a run sheet with times of service and important event information which needs to be followed.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• From this experience I have gained a strong knowledge of managerial skills which include, delegating roles to other employees throughout the event and making sure all events run smoothly for clients on the day.
• Waitressing throughout the venue, which includes taking food and beverages to customers.
• Bartending throughout the venue, which includes taking peoples orders from the bar and having a strong knowledge of various beverages and cocktails.
• Strong host knowledge.
• This includes greeting people at the door and using our ‘SEVENROOMS' system to retain their booking or seat customers at a designated table.
• Includes detailing customers of daily specials and information when seated at their table.
• Strong computer and excel skills due to writing reports for events to be sent to head office.

• High customer service role in greeting and seating guests.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.