Maya Probert
Baldivis,WA
Summary
Adaptable professional with extensive customer service background in a supermarket setting, adept at multitasking in roles such as checkout, quality control, and stock management. Possesses strong communication and organisation skills developed through direct customer interactions. Transferable qualities include attention to detail, time management, and the ability to thrive in a dynamic environment. Eager to apply these skills in an office setting to contribute to efficient operations and positive team dynamics.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Tranby College
Baldivis, WA10.2023
Skills
- Complaint Resolution
- Information Security
- Consultative Sales
- Product Knowledge
- Data Entry
- Staff Training
- Service Upselling
- Product and Service Solutions
- Conflict Resolution
- Customer Service
Accomplishments
I was elected Arts Captain in my final year of schooling, an acknowledgment to my dedication to the arts. This role provided invaluable lessons, enhancing my leadership, organisational, and collaborative skills.
Timeline
Customer Service Representative
Coles Supermarket
06.2022 - Current
High School Diploma -
Tranby College
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