Maya Saunders
Belmont,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Wathaurong Aboriginal Co-Operation, adept in analytical and critical thinking. Excelled in developing individualized care plans, enhancing client wellbeing, and boosting team efficiency. Demonstrates exceptional communication and teamwork, seamlessly integrating technology and empathy to exceed objectives.
Overview
8
8
years of professional experience
Work History
Senior Family Services Case Manager - Full Time
Wathaurong Aboriginal Co-Operation
12.2022 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Evaluated treatment plans against individual goals
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Case Manager Family Services - Full Time
Wathaurong Aboriginal Co-Operation
03.2021 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Social Media Marketing Manager
The Passage
01.2019 - 02.2021
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Met deadlines, exceeding expectations and effectively rolling out campaigns.
- Developed insights on marketing campaigns to assess performance against goals.
Sales Assistant
Jean Jail
05.2018 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Increased sales by building strong customer relationships and providing excellent service.
Waitress/Brister
Bank Street & Co
10.2018 - 02.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Receptionist
Dhauwurd-Wurrung Elderly And Community Service
05.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Currently Studying - Bachelor of Social Work -
Deakin University
Geelong, VICDiploma - Community Services
South West Institute of TAFE
Warrnambool, VIC04.2021
Certificate III - Family And Community Services
South West Institute of TAFE
Warrnambool, VIC12.2018
Skills
- Flexible and Adaptable
- G-Suite
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Multitasking Abilities
- Team Building
- Decision-Making
- Attention to Detail
- Teamwork and Collaboration
- Self-Motivated
- Active Listening
Timeline
Senior Family Services Case Manager - Full Time
Wathaurong Aboriginal Co-Operation
12.2022 - Current
Case Manager Family Services - Full Time
Wathaurong Aboriginal Co-Operation
03.2021 - 12.2022
Social Media Marketing Manager
The Passage
01.2019 - 02.2021
Waitress/Brister
Bank Street & Co
10.2018 - 02.2019
Sales Assistant
Jean Jail
05.2018 - 12.2020
Receptionist
Dhauwurd-Wurrung Elderly And Community Service
05.2016 - 11.2017
Currently Studying - Bachelor of Social Work -
Deakin University
Diploma - Community Services
South West Institute of TAFE
Certificate III - Family And Community Services
South West Institute of TAFE
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