
Dynamic retail professional with a strong work ethic and proven customer service skills honed at Coles Supermarket. Adept at conflict management and team collaboration, I consistently enhanced customer engagement and satisfaction, whilst being recognized for training new employees and maintaining high standards of store cleanliness.
- Customer assistance
- POS and cash handling
- Flexible availability
- Handling customer complaints/problems/enquiries
- Helped customers complete purchases, locate items, and join reward programs
- Trained new employees on company policies, register operations, and effective communication techniques with customers
- Answered questions about store policies and addressed customer concerns
- Strong work ethic
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor
- Collaborated with team members to prepare food items quickly while maintaining quality standards
- Contributed to increased sales by upselling menu items and promoting limited-time offers
- Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process
- Keeping the environment sterile and clean for presentation and health/cleanliness
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness