MAYA XV
DICKSON,Australia
Summary
Conscientious customer service officier with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Vodafone
Dickson, ACT
02.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Wesfield Construction
Canberra, ACT
02.2017 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Call Center Representative
NAB
Canberra, ACT
05.2017 - 04.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
Bachelor of Science -
University of Adelaide
Adelaide, SA06.2018
Skills
- Customer Service and Assistance
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Trend Evaluations
- Building Customer Trust and Loyalty
- Information Updates
- Customer Data Confidentiality
- Customer Retention Strategies
- Solution Coordination
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Officer
Vodafone
02.2021 - Current
Call Center Representative
NAB
05.2017 - 04.2018
Customer Service Representative
Wesfield Construction
02.2017 - 02.2021
Bachelor of Science -
University of Adelaide
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