Summary
Overview
Work History
Education
Skills
Awards
References
Volunteer Experience
Timeline
Generic

Maya Badawi

Guildford West,NSW

Summary

I am a highly motivated and adaptable professional, looking to secure a challenging position where I can further my knowledge and abilities within new programs and industries. I possess a diverse skill set and a strong commitment to personal and organisational growth. I aim to apply my diligence, assertiveness, communication abilities, organisational skills and so forth to achieve the best possible results within the workplace. I am able to thrive in both independent and group environments, and consistently meet goals and deadlines, and aim to remain a valuable asset to the organisation. I am enthusiastic about the opportunity to contribute to the organisation's success, and am confident that my extensive skill set and unwavering commitment to excellence make me an excellent candidate.

Overview

7
7
years of professional experience

Work History

Private Tutor

First Class Education
02.2024 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
  • Met with parents to discuss student progress and address concerns.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
  • Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
  • Built strong rapport with students through active listening, empathy, and genuine interest in their success.
  • Cultivated a supportive learning environment, fostering open communication between students and tutor.

Medical Secretary

Sydney Centre for Psychological Medicine
04.2022 - Current


  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as reports for office and patient needs.
  • Answered phone calls and messages for multiple psychologists and the psychiatrist - scheduling appointments, handling patient inquiries regarding bookings, fees, cancellation policies, finding the best practitioner to suit the clients needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Confirmation of all appointments with appropriate preparation of clients
  • All billing of client appointments, Medicare, DVA, Workers
  • Compensation, Eclipse billing, Third party agencies, and Solicitors
  • Accurate data entry into Gentu and Bluechip Software
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Health Services Representative

St John's Ambulance Australia
05.2021 - 04.2022
  • Conducting the marshall job at the COVID-19 vaccination clinics across NSW - involves checking patient into the building, checking temperatures, ensuring all of their paperwork is in order for their appointment and organising lines for appointment times, performing the receptionist job at the vaccination clinics - involves checking vaccination histories, use of best practice software, making sure all paperwork is in order, signing patients in to the clinic and cross checking forms, working in the observation bay - involves keeping an eye on patients for a certain specified time period after their vaccination and assisting those with booking their next appointments, working and dealing with members of the public of all ages, calming members of the public down and ensuring smooth and steady processes throughout the vaccination period
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Christmas Casual/Casual

Bed Bath n Table
12.2020 - 04.2021
  • Handled high-pressure situations professionally, maintaining composure during the rush of holiday shoppers.
  • Worked closely with store management to address staffing needs during peak hours, ensuring optimal coverage on the sales floor at all times.
  • Collaborated with team members to ensure adequate stock levels during peak shopping times, reducing instances of out-of-stock items.
  • Aided customers in locating desired items quickly, streamlining their shopping experience and increasing overall satisfaction.
  • Managed cash register transactions accurately, ensuring timely and accurate processing of payments.
  • Demonstrated adaptability by assisting various departments as needed during periods of high demand.
  • Assisted with the preparation and execution of in-store events, creating a festive atmosphere that attracted customers and boosted sales.
  • Contributed to increased sales through effective upselling techniques and knowledge of current promotions.
  • Efficiently processed returns and exchanges while adhering to company policies, maintaining customer satisfaction throughout the process.
  • Ensured compliance with store security measures, protecting company assets from theft or damage.
  • Maintained a clean and organized store environment, resulting in a more enjoyable shopping experience for customers.

Junior Secretary

Paint All PTY Ltd
03.2017 - 06.2020
  • Expedited invoice processing by accurately entering data into financial software programs.
  • Contributed to a welcoming office atmosphere by greeting visitors professionally and directing them as needed.
  • Supported senior staff members with daily tasks, resulting in a more streamlined work environment.
  • Developed relationships with external vendors and suppliers to ensure delivery of high-quality products at competitive prices.
  • Maintained adequate levels of office supplies inventory, preventing shortages and disruptions in daily operations.
  • Enhanced office efficiency by organizing and maintaining filing systems for both physical and digital documents.
  • Coordinated travel arrangements for executives, allowing them to focus on their core responsibilities without distractions.
  • Contributed to successful project completion by providing administrative support and assisting with task coordination among team members.

Education

Bachelor of Cognitive and Brain Sciences with Bachelor of Psychology (Hon.) -

Macquarie University
North Ryde
12.2026

Secondary Education -

Cerdon College
Merrylands
12.2020

Primary Education -

St Patrick's Primary School
Guildford West
12.2014

Skills

  • Strong organisational and multitasking abilities
  • Excellent data entry and record-keeping skills
  • Effective written and verbal communication skills (report writing, letter writing, email communication)
  • Ability to interact with clients and staff in a professional and courteous manner
  • Clear and concise note-taking
  • Calendar management and appointment scheduling
  • Finding efficient solutions to challenges that arise
  • Accuracy in data entry, document creation, and proofreading
  • Able to learn and adapt new skills quickly and efficiently
  • Able to work equally well independently and as part of a team
  • Can handle responsibilities and duties exceptionally well, especially under pressure
  • Excellent customer service skills
  • Exemplary time management and organisational skills
  • Proficiency in office software such as Microsoft Office Suite (Word, Excel, PowerPoint)
  • Excellent with technology (MacOS, Windows, POS, BlueChip, Gentu)
  • Able to assist all members of the public, no matter the age or language spoken
  • Can speak fluently in both English and Arabic

Awards

  • Reader Writer (2018)
  • Multiple academic achievements
  • Service Leader (2018)
  • Peer Support Leader (2018)
  • Debating team (2018)
  • Social Justice Leader (2019)
  • Multiple teachers, coordinators and principal's awards (bronze, silver)
  • Completed 2U Advanced Maths HSC in 2019 while in year 11 (accelerated maths course)
  • Multiple early entry achievements (2020)
  • HSC Academic Transcript (2020)
  • Outstanding HSC results (2020)
  • Outstanding University Results (2021, 2022, 2023)

References

  • Marwan, Paint All PTY LTD, 0402 643 429
  • Laura Josephine, St John's Ambulance, 0432 111 256
  • Christine, Sydney Centre for Psychological Medicine, 0415 090 241
  • Zac, First Class Education, 0407 268 895

Volunteer Experience

  • Organisational duties in school leader positions (organising whole school masses, assemblies, school events such as open days etc.)
  • Organisational duties in fundraising events
  • Community event duties (donations, winter appeals, assisting disabled children)

Timeline

Private Tutor

First Class Education
02.2024 - Current

Medical Secretary

Sydney Centre for Psychological Medicine
04.2022 - Current

Health Services Representative

St John's Ambulance Australia
05.2021 - 04.2022

Christmas Casual/Casual

Bed Bath n Table
12.2020 - 04.2021

Junior Secretary

Paint All PTY Ltd
03.2017 - 06.2020

Bachelor of Cognitive and Brain Sciences with Bachelor of Psychology (Hon.) -

Macquarie University

Secondary Education -

Cerdon College

Primary Education -

St Patrick's Primary School

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Maya Badawi