Maya Lian Robinson
Melbourne,VIC
Summary
Hardworking hospo 'all rounder' with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Competent and enthusiastic barista and bartender with strong customer engagement skills
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Hogans Hotel
WALLAN, VIC
03.2024 - 04.2024
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Set up dining room to meet hospitality and service standards.
- Implemented sanitary food handling, holding and service protocols.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Discussed dining menu information to aid in decision process for senior residents.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Fast Food Worker
McDonalds
WALLAN, VIC
03.2021 - 02.2024
- Kept customer and food preparation areas clean and well-organized.
- Served orders to customers at windows, counters and tables.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated cash register and received payment from customers in cash or credit form.
- Recorded customer orders and communicated clearly to confirm each order.
- Promoted food items, beverages and desserts to increase sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Education
Bachelor of Arts - Visual And Performing Arts
Collarts
Fitzroy, VIC05-2024
Skills
- Menu knowledge
- Order Management
- Menu Memorization
- Trained and Experienced Barista
- People oriented
- Sociable and eager to please
- Salesmanship
- Order Accuracy
- Food allergy awareness
- Food Running
- Table Bussing
- Beverage Preparation
- Guest Engagement
- Safe Food Handling
- Guest Relations Management
- Positive and professional
Certification
- Valid RSA
- Completed day Barista course at William Angliss Institute
- Trained in professional stage combat and clown
Affiliations
- Avid reader and amateur historian
- Comedy reviewer and room runner
- Producer and stage manager for small and local theatre
References
References available upon request.
Timeline
Wait Staff Member
Hogans Hotel
03.2024 - 04.2024
Fast Food Worker
McDonalds
03.2021 - 02.2024
Bachelor of Arts - Visual And Performing Arts
Collarts
- Valid RSA
- Completed day Barista course at William Angliss Institute
- Trained in professional stage combat and clown
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