Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
LANGUAGES
Disclaimer
Timeline
Generic

Mayank Gol

Landsdale,WA

Summary

Dynamic HR and Customer Service professional with a proven track record at Jainam Broking Pvt. Ltd & Jadeblue Lifestyle India Ltd. Skilled in end-to-end recruitment and employee relations, I excel in training and development, fostering strong team dynamics. Adept at regulatory compliance, I enhance organizational effectiveness while ensuring a seamless client onboarding experience.

Overview

10
10
years of professional experience

Work History

Senior Officer – H.R & Customer Service

Jainam Broking Pvt. Ltd.
Rajkot, India
02.2025 - 05.2025
  • End-to-End Recruitment Process
  • Maintain Employee Relations.
  • Attendance Management.
  • Compensation Management.
  • Manage all work related to the social benefits of employees under the 'Employee Laws of India,' such as P.F., and gratuity.
  • Check the latest strategic skills, and provide training to employees.
  • Trade Assistance: Guide users on placing buy/sell orders, setting stop-losses, or margin trades.
  • Product Education: Explain the features of financial instruments like equities, ETFs, options, mutual funds, etc.
  • Platform Training: Train clients on how to use trading platforms, apps, or web portals.
  • Timely Communication: Provide updates during market volatility, downtime, or corporate actions.
  • Documentation Help: Assist with forms for account modifications, transfers, and demat services.
  • Client Onboarding: Provide a smooth onboarding experience to new investors or traders.
  • Feedback Collection: Gather customer feedback for service improvement and platform upgrades.

Dealer

Jainam Broking Pvt. Ltd.
Rajkot, India
04.2023 - 01.2025
  • Monitor stock market performances
  • Stay informed regarding the latest financial news and reports to understand the movements in the market and the drivers of change
  • Manage and review clients' portfolios
  • Provide advice on investments and make recommendations
  • Regularly update clients on the state of their portfolio and new investment opportunities
  • Proactively look for clients, sell services and manage relationships with customer
  • To understand clients' needs & give them appropriate suggestion for their investments
  • Give them honest information regarding risk involving factors

Officer – H.R & Customer Service

Jade Blue Lifestyle Ltd
Rajkot, India
11.2015 - 03.2023
  • End-to-End Recruitment Process
  • Onboarding and Offboarding Procedure.
  • Attendance Management, Compensation Management
  • Responsible for legal and statutory compliance.
  • Data management related to HRMS.
  • Maintain Employee Relations, Doing work related to Training and Development.
  • To do the work of 'Group Medi-Claim' and 'Group Personal Accident' Policy.
  • Maintain a regular 'MIS Report' related to budgeting and costing.
  • Manage all work related to the social benefits of employees under the 'Employee Laws of India,' such as P.F., and gratuity.
  • Manage all work related to 'Paid Leave' and 'Bonus'.
  • Doing employee engagement activities regularly, Involved in policy framing work.
  • Product Knowledge: Maintain a deep knowledge of lifestyle products, trends, and brand values.
  • Customer Engagement: Create a friendly, empathetic, and solution-focused interaction with customers.
  • Returns and Exchanges: Handle returns and exchange requests according to brand policy.
  • Feedback Collection: Gather customer reviews, and relay insights to sales or marketing teams.
  • CRM Management: Update and maintain customer records in CRM systems.
  • Social Media Support: Respond to customer queries, complaints, or praises on platforms like Instagram, Facebook, or WhatsApp.
  • Service Excellence: Uphold brand image through consistent, high-quality customer interactions.

Sales Development Manager

HDFC Life Insurance Co. Ltd
Rajkot, India
02.2015 - 11.2015
  • Building a strong relationship with the sales team of the channel partners (Bank/NBFC/MFI/Broker)
  • Achieving sales targets as per channel strategy
  • Meeting prospective customers with channel sales team to sell insurance solutions
  • Providing pre- and post-sales support (e.g. claim settlement)
  • Ensuring quality of business and persistency (renewals of premium)
  • Enabling channel sales team to use latest digital platforms

Education

Bachelor of Business Administration - HRM & Finance

Saurashtra University
Rajkot
01.2012

Year 12 -

Gujarat Higher Secondary Education Board
Rajkot
01.2009

Skills

  • Strong communication and interpersonal skills
  • Knowledge of best HR practices
  • Proficiency in HRIS and MS Office
  • Conflict resolution
  • Training and development
  • Team building
  • Strategic planning
  • Relationship building
  • Business development strategy
  • End-to-end recruitment
  • Attendance management
  • Compensation management
  • Employee relations
  • Regulatory compliance
  • Training and development
  • Client onboarding
  • Customer engagement
  • Portfolio management
  • Data management
  • Market analysis
  • Feedback collection
  • Effective communication
  • Team leadership
  • Budget administration
  • Business skills
  • Team bonding
  • Financial administration
  • Innovation management
  • Human resources management
  • Troubleshooting and problem resolution

Languages

English, Hindi, Gujarati

References

  • Pritesh, Goti, Branch Head, +91 9558877811, Jainam
  • Kajal, Patel, HR HEAD, +91 70410 72094, JADE BLUE HO

Hobbies and Interests

Travelling, Listening Music, Surfing new technologies

LANGUAGES

English
Professional
Hindi
Professional
Gujarati
Professional

Disclaimer

Hereby I declare that all above information given by me is true & confirmed to my knowledge.

Timeline

Senior Officer – H.R & Customer Service

Jainam Broking Pvt. Ltd.
02.2025 - 05.2025

Dealer

Jainam Broking Pvt. Ltd.
04.2023 - 01.2025

Officer – H.R & Customer Service

Jade Blue Lifestyle Ltd
11.2015 - 03.2023

Sales Development Manager

HDFC Life Insurance Co. Ltd
02.2015 - 11.2015

Bachelor of Business Administration - HRM & Finance

Saurashtra University

Year 12 -

Gujarat Higher Secondary Education Board

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Mayank Gol