Mayank Jain
Student
Cherrybrook
Summary
Forward-thinking Operations Specialist bringing years of expertise in customer service for PNS auto group, Decorashaan and Dominos. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Self-motivated administration brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Domino's Pizza
05.2021 - 06.2021
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Event Organizer
Decorashaan
10.2021 - 06.2023
- Oversaw event registration process by collecting and tracking attendee information.
- Streamlined event registration process for improved attendee experience and reduced wait times.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated travel and accommodations for event attendees.
- Trained and supervised event staff to complete tasks on time.
Administrator/Sales Assistant
PNS Auto Group
11.2023 - Current
- Devised and implemented processes and procedures to streamline operations.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Generated reports to suggest corrective actions and process improvements.
- Provided exceptional customer service to all customer through prompt response times and thorough issue resolution efforts.
Education
High School Diploma -
Cherrybrook Technology High School
Cherrybrook 04.2001 -
Bachelors of Commerce And Information Technology -
Macquarie University
Macquarie Park, NSW 04.2001 -
Skills
Customer Service
Timeline
Administrator/Sales Assistant
PNS Auto Group
11.2023 - Current
Event Organizer
Decorashaan
10.2021 - 06.2023
Front Desk Receptionist
Domino's Pizza
05.2021 - 06.2021
High School Diploma -
Cherrybrook Technology High School
04.2001 -
Bachelors of Commerce And Information Technology -
Macquarie University
04.2001 -