Summary
Overview
Work History
Education
Skills
Hobbies and extra curriculum activities
Additional Languages
References
Timeline
Generic

Mayank Patel

Greenacre,SA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Inbound Customer Service Representative

Telstra
02.2022 - Current
  • Answering phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolve complaints to satisfy customers and encourage future transactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Ask fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Support First Nation Customer who lives remote area and cannot able to go to Store for help
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Store Manager

Wendy's Fast Food
09.2014 - 02.2022
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Assisted in recruiting, hiring and training of team members.
  • Created customized marketing materials to increase product awareness.

Education

Cyber Security -

CYBER REVOLUTION
Currently Studying

Masters - Accounting And Finance

Master of Accounting Studies
Kaplan Business School
07.2013

BBA - Bachelor of Business Administration And Management

North Gujarat University
Gujarat, India
03.2006

Skills

  • Interpretation and Translation Services
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Customer Service and Assistance
  • Operation and Information Security
  • Security Logging
  • Web Applications
  • Application Installation
  • Profitability Assessments
  • Pricing Strategies

Hobbies and extra curriculum activities

Travelling and camping is one of the best things which refreshes me from my busy life, me and my family always grab an opportunity for travelling/Camping during our time off. Moreover, during my free time or after finishing work I play computer games.


Additional Languages

Gujarati
Native or Bilingual
Hindi
Full Professional

References

Available upon request

Timeline

Inbound Customer Service Representative

Telstra
02.2022 - Current

Store Manager

Wendy's Fast Food
09.2014 - 02.2022

Cyber Security -

CYBER REVOLUTION

Masters - Accounting And Finance

Master of Accounting Studies

BBA - Bachelor of Business Administration And Management

North Gujarat University

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Mayank Patel