MAYANK RAWAT
Summary
Experienced hospitality professional with a strong background in front office management, guest services, and hotel operations. Skilled in team leadership, revenue optimization, and customer satisfaction. Passionate about creating seamless guest experiences and improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Citadines Connect
12.2022 - 12.2023
- Led front desk and F&B teams, ensuring smooth daily hotel operations.
- Managed group bookings, event inquiries, and catering services.
- Monitored room rates and occupancy to optimize revenue.
- Conducted regular room inspections to maintain high standards.
- Trained and mentored staff to enhance customer service excellence.
- Achieved KPI targets and received performance-based bonuses.
- Maintained high guest satisfaction ratings through problem resolution and proactive service.
Casual Guest Services Agent
The Hills Lodge
01.2022 - Current
- Assisted guests with reservations, check-ins, and check-outs, ensuring a positive experience.
- Provided local recommendations and handled guest inquiries professionally.
- Monitored room availability and collaborated with the reservations team to maximize occupancy.
- Resolved guest concerns promptly to maintain high satisfaction scores.
- Coordinated with other departments to ensure efficient hotel operations.
Team Leader
Maple Community Services
01.2022 - 12.2022
- Coordinated services for clients based on their needs and funding arrangements.
- Developed strong relationships with clients and acted as their primary point of contact.
- Supervised and supported a team of support workers, ensuring quality service.
- Conducted performance reviews and provided feedback for improvement.
- Identified business growth opportunities through service enhancements.
Assistant Front Office Manager
Skye Hotel Suites
01.2021 - 01.2022
- Managed daily front office operations, ensuring smooth guest check-ins and check-outs.
- Assisted with monitoring occupancy levels and making pricing adjustments.
- Provided personalized service to VIP guests and handled escalated guest concerns.
- Conducted staff training and evaluations to maintain service quality.
- Improved front desk procedures to streamline operations and enhance efficiency.
- Worked closely with housekeeping and maintenance teams to maintain high standards.
Night Manager
Adina Apartment Hotel
01.2019 - 11.2020
- Supervised night operations, ensuring smooth front desk, housekeeping, and security functions.
- Handled guest check-ins, check-outs, and late-night inquiries.
- Conducted night audits to verify financial transactions and daily reports.
- Responded to guest concerns and emergency situations efficiently.
- Maintained hotel security by monitoring surveillance systems and conducting routine checks.
Education
Bachelor of Business - International Hotel And Resort Management
Blue Mountains International Hotel Managent School
Skills
- Front Office Management
- Revenue & Occupancy Optimization
- Guest Services & Problem Resolution
- Staff Training & Team Leadership
- Event Coordination & Group Bookings
- Financial & Budgeting Oversight
- Business Development & Marketing
- CRM & Property Management Systems
Timeline
Front Office Manager
Citadines Connect
12.2022 - 12.2023
Casual Guest Services Agent
The Hills Lodge
01.2022 - Current
Team Leader
Maple Community Services
01.2022 - 12.2022
Assistant Front Office Manager
Skye Hotel Suites
01.2021 - 01.2022
Night Manager
Adina Apartment Hotel
01.2019 - 11.2020
Bachelor of Business - International Hotel And Resort Management
Blue Mountains International Hotel Managent School
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