MAYANK RAWAT
Summary
Experienced hospitality professional with a strong background in front office management, guest services, and hotel operations. Skilled in team leadership, revenue optimization, and customer satisfaction. Passionate about creating seamless guest experiences and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Founder & Owner
FotoRoo
03.2024 - Current
- Built and scaled a premium photo booth brand, servicing 40+ events in under a year across weddings, corporate launches, university events, and cultural functions.
- Negotiated pricing, contracts, and service agreements with event planners, and venue managers.
- Led cold outreach campaigns including email marketing, social media messaging, and in-person networking to generate new leads and build client relationships.
- Managed all sales and operational logistics including event bookings, scheduling, vendor liaison, and client onboarding.
- Developed a comprehensive database of event managers, stylists, and suppliers, contributing to repeat business and referral growth.
- Designed custom overlays and creative assets, working closely with freelance designers, marketers, and web developers.
- Coordinated with developers and video editors to produce a promotional website and professional visual assets.
- Oversaw day-to-day backend operations, delivery timelines, staff coordination, and customer communications to ensure seamless execution.
- Launched and ran seasonal marketing offers (e.g. bonus hour promotions) and trackable campaigns to boost bookings.
Front Office Manager
Citadines Connect
12.2022 - 12.2023
- Led a team of 15 staff members, including Front Desk and F&B personnel, in managing a 150-room hotel, ensuring exceptional guest service and adherence to company policies.
- Managed payroll, made cost-effective staff rosters, and conducted monthly accounts reconciliation to maintain financial accuracy and efficiency.
- Conducted regular staff meetings and performance reviews, recognizing outstanding performance and addressing areas for improvement.
- Created and implemented Standard Operating Procedures (SOPs) to enhance operational efficiency and ensure consistency in processes.
- Collaborated with HR to create development plans for employees seeking career growth within the organization.
- Assisted with budget preparation and monitoring, focusing on labor and supply cost control.
- Managed group bookings, event inquiries, and catering services, enhancing client satisfaction and revenue.
- Partnered with travel agencies to secure daily confirmed revenue streams.
- Achieved key performance indicator targets and received performance-based bonuses for exceeding goals.
- Conducted interviews and facilitated training programs for new staff members, ensuring a competent and customer-focused team.
Assistant Front Office Manager
Skye Hotel Suites
01.2021 - 12.2022
- Assisted the Front Office Manager with daily operations, including guest check-in and check-out, room assignments, billing, and payment processing.
- Supervised front desk team members to provide high-quality customer service and ensure adherence to company policies and procedures.
- Assisted with the development and implementation of new policies and procedures to enhance operational efficiency and guest satisfaction.
- Developed and implemented processes and procedures to streamline operations and enhance guest experiences, leading to increased guest satisfaction scores.
- Trained new team members to ensure consistent service quality and adherence to company standards.
- Acted as the primary point of contact for guest inquiries and complaints, ensuring prompt and satisfactory resolution of issues.
- Managed occupancy and pricing strategies to optimize revenue.
- Conducted performance assessments to improve team performance.
- Monitored room inventory and rates, adjusting as necessary to maximize revenue and occupancy levels.
- Assisted with staff scheduling, ensuring adequate coverage while minimizing labor costs.
Night Manager
Adina Apartment Hotel
10.2019 - 11.2020
- Supervised night operations, ensuring smooth front desk, housekeeping, and security functions.
- Handled guest check-ins, check-outs, and late-night inquiries.
- Conducted night audits to verify financial transactions and daily reports.
- Responded to guest concerns and emergency situations efficiently.
- Maintained hotel security by monitoring surveillance systems and conducting routine checks.
Food & Beverage Attendant
Hyatt Regency (Industry Placement)
08.2018 - 01.2019
- Assisted with event setup and teardown, including arranging furniture.
- Assisted with the planning and execution of events, including coordinating logistics, managing vendor relationships, and ensuring guest satisfaction.
- Managed event timelines and schedules, ensuring seamless and efficient
- event operations.
- Cross-trained and assisted at the Lobby Bar as well as the Sailmaker restaurant.
- Provided exceptional customer service to guests, ensuring a positive and memorable dining experience.
- Participated in training and development programs to enhance knowledge and skills in food service, safety, and hotel operations.
Education
Certification - Assistant Agent
Entry Education
06-2025
Bachelors of Business - International Hotel And Resort Management
Blue Mountains Hotel Management School
Leura07-2020
No Degree - Business Analyst
RMIT Online
04-2025
Skills
- Front Office Management
- Revenue & Occupancy Optimization
- Guest Services & Problem Resolution
- Staff Training & Team Leadership
- Event Coordination & Group Bookings
- Financial & Budgeting Oversight
- Business Development
- CRM & Property Management Systems
Awards & Recognition
HM Awards Nominee – Upcoming Superstar Recognised for excellence in leadership, guest satisfaction, and service delivery in the hospitality industry.
Timeline
Founder & Owner
FotoRoo
03.2024 - Current
Front Office Manager
Citadines Connect
12.2022 - 12.2023
Assistant Front Office Manager
Skye Hotel Suites
01.2021 - 12.2022
Night Manager
Adina Apartment Hotel
10.2019 - 11.2020
Food & Beverage Attendant
Hyatt Regency (Industry Placement)
08.2018 - 01.2019
No Degree - Business Analyst
RMIT Online
Certification - Assistant Agent
Entry Education
Bachelors of Business - International Hotel And Resort Management
Blue Mountains Hotel Management School
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