MAYANK VERMA
Melbourne,VIC
Summary
Financial services professional with experience across financial planning, banking operations, fraud prevention, and regulatory compliance. Strong background in issue identification, documentation, stakeholder coordination, and adherence to controlled processes within regulated environments. Demonstrated ability to support operational risk awareness, prepare management reporting, and maintain accurate records to support compliance and effective issue resolution. Seeking to transition into a first-line risk and controls role within financial services.
Overview
10
10
years of professional experience
Work History
Associate Financial Planner
Mac Money Wealth Management Pty Ltd
Melbourne, VIC
04.2022 - Current
- Support senior financial adviser by gathering, validating, and documenting client financial data to identify gaps, risks, and suitability considerations across superannuation, investments, and insurance products.
- Assist in the preparation of Statements of Advice (SOA) and Records of Advice (ROA), ensuring accuracy, regulatory alignment, and clear documentation to support informed decision-making.
- Monitor ongoing client portfolios and superannuation accounts, tracking changes, exceptions, and follow-up actions, and escalating issues as required for timely review.
- Conduct detailed research on superannuation platforms, investment options, and insurance products to support risk-aware recommendations.
- Coordinate implementation and follow-up of investment and insurance actions, ensuring completion and maintaining audit-ready records.
- Support compliance with superannuation and insurance regulatory requirements by following internal processes and assisting with documentation and evidence maintenance.
- Prepare internal summaries and updates for advisers to support stakeholder discussions and periodic reviews.
Customer Care Specialist
Commonwealth Bank
Melbourne, Australia
03.2021 - 02.2022
- Performed customer identity verification and authorization checks in line with bank policies to mitigate fraud and operational risk.
- Managed lost or stolen card incidents and unauthorized transaction cases, documenting issues, coordinating actions, and supporting timely resolution.
- Identified suspicious activity by analysing customer behaviour patterns and escalating potential fraud cases in accordance with procedures.
- Worked across multiple banking systems to investigate issues, maintain accurate records, and ensure compliance with internal controls.
- Supported issue resolution by adhering to established procedures and contributing to a controlled and compliant operating environment.
- Recognised as a top performer for consistently meeting service quality, compliance, and performance KPIs.
Project Consultant (Internship)
Melbourne Maritime Heritage Network
Melbourne, Australia
11.2019 - 01.2020
- Prepared regulatory documentation to support the application for Deductible Gift Recipient (DGR) status with the Australian Tax Office.
- Conducted financial modelling and scenario analysis to assess risks and forecast cash flows under different scenarios.
- Provided structured recommendations to support governance, compliance, and financial sustainability.
Business Development Manager
Mayank Jewellers
Bhopal, India
07.2016 - 06.2018
- Managed procurement of high-value inventory while monitoring financial and operational risks.
- Dealt directly with customers, maintaining accurate records and supporting day-to-day business operations.
Education
Master of Financial Planning -
Kaplan University
Melbourne, VIC05.2024
Master of Banking and Finance - Finance
Monash University
Melbourne, VIC07.2020
Bachelor of Management Studies - Finance
Mumbai University
Mumbai, India06.2016
Skills
- Attention to Details
- Issue Identification & Follow-up
- Operational Risk Awareness
- Process & Control Support
- Regulatory & Compliance Support
- Time-Management/Multi Tasking
- Fraud & Identity Verification
- MS Excel & PowerPoint
- Excellent Communication Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Associate Financial Planner
Mac Money Wealth Management Pty Ltd
04.2022 - Current
Customer Care Specialist
Commonwealth Bank
03.2021 - 02.2022
Project Consultant (Internship)
Melbourne Maritime Heritage Network
11.2019 - 01.2020
Business Development Manager
Mayank Jewellers
07.2016 - 06.2018
Master of Banking and Finance - Finance
Monash University
Bachelor of Management Studies - Finance
Mumbai University
Master of Financial Planning -
Kaplan University
ADDITIONAL INFORMATION
- Building familiarity with operational risk concepts, including issue management lifecycle, control documentation, and Risk & Control Self-Assessment (RCSA) frameworks within financial services.