MAYARA AFONSO
Sydney,NSW
Summary
Detail-oriented administration and operations professional with extensive experience in restaurant management and customer service. Skilled in data entry, record management, recruitment administration, onboarding, background checks, and Workday. Holds a Certificate IV in Accounting and Bookkeeping, with knowledge of invoicing, reconciliation, and accounts processes.
Overview
19
19
years of professional experience
Work History
Volunteer Administrator – South Australia
The Salvation Army Australia Territory
Sydney
05.2026 - Current
- Coordinated volunteer recruitment and onboarding processes across South Australia, enhancing candidate experience.
- Coordinate applications, screening, background checks, and reference checks.
- Communicate with candidates and internal teams throughout the recruitment process.
- Manage recruitment and administrative tasks using Workday and Microsoft Office to streamline operations.
- Maintain candidate records and onboarding documentation.
- Monitored volunteer progress and ensured completion of all required documentation for compliance.
General Cleaner (Casual)
Magic Maid Possible Cleaning Services
Sydney, Australia
03.2023 - 07.2023
- Maintained cleanliness standards for commercial and residential properties, contributing to client satisfaction
- Prepared venues for events, ensuring cleanliness and organization to enhance guest experience
- Adhered to safety and hygiene protocols, promoting a safe working environment
Entry-Level Store Person
Hoban Recruitment
Sydney, Australia
04.2018 - 10.2019
- Received and stored incoming stock using RF scanning, enhancing organization and accessibility for efficient order fulfillment
- Prepared and dispatched customer orders accurately, contributing to customer satisfaction
- Conducted inventory audits and maintained records, ensuring accurate stock levels and reducing discrepancies
- Supported invoicing processes by ensuring accuracy and timely completion. and quality control on deliveries
Restaurant Manager
Braza Churrascaria
Sydney, Australia
07.2007 - 02.2018
- Oversaw daily restaurant operations, including staff rosters, floor plans, and customer service to ensure smooth functioning.
- Coordinated staff and operations to maintain efficiency in a fast-paced hospitality environment.
- Recruited, trained, and supervised front-of-house employees.
- Managed supplier orders, stock levels, invoicing, and daily operational requirements.
- Managed POS operations and reconciled daily takings.
- Addressed customer enquiries and resolved complaints to enhance guest satisfaction.
Waitress / Bar Assistant
Flavour of Brazil
Sydney, Australia
04.2007 - 06.2007
- Delivered food and beverages while responding to guest menu inquiries, elevating dining experience
- Crafted cocktails and beverages tailored to guest preferences, enhancing overall satisfaction
- Ensured cleanliness and readiness of dining and bar areas, maintaining high service standards
Education
Certificate IV - Accounting and Bookkeeping
MCI Institute
Sydney06-2025
Introduction to Coding -
SheCodes
01-2022
Skills
- Volunteer recruitment
- Background check procedures
- Records maintenance
- Workday proficiency
- Microsoft Excel and Office skills
- Data entry accuracy
- Billing and invoicing
- Accounts receivable and payable
- Accounting software expertise
- Organizational and time management
- Customer service excellence
- Team leadership
- Analytical problem-solving
- Detail-oriented approach
- Strong communication skills
- Fluent in English and Portuguese
Timeline
Volunteer Administrator – South Australia
The Salvation Army Australia Territory
05.2026 - Current
General Cleaner (Casual)
Magic Maid Possible Cleaning Services
03.2023 - 07.2023
Entry-Level Store Person
Hoban Recruitment
04.2018 - 10.2019
Restaurant Manager
Braza Churrascaria
07.2007 - 02.2018
Waitress / Bar Assistant
Flavour of Brazil
04.2007 - 06.2007
Certificate IV - Accounting and Bookkeeping
MCI Institute
Introduction to Coding -
SheCodes