Mayen Deng
Melbourne,VIC
Summary
Seasoned collaborator experienced in meeting organisational needs, improving processes and exceeding requirements in team environments. Persistent worker with effective communication and task prioritisation skills.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Arjo
10.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Analysed current data records to provide detailed reports.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
- Managed and organised documents for data entry tasks.
Customer Service Representative
Bunnings
02.2021 - 10.2022
- Responded to customer requests for products, services, and company information.
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
Inbound Call Centre Representative
Telstra
03.2019 - 02.2021
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call centre environment.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Business -
Victoria University
Melbourne, VIC03.2024
Skills
- Effective written and verbal communication skills demonstrated in my roles at Arjo/Telstra, talking to customers and co-workers
- Analytical and critical thinking skills enhanced while working at Arjo, challenges can arise with patients when we are in hospitals or age care homes We have to think and make correct decisions quickly
- Problem solving skills developed while working at Bunnings, for example, helping customers find or return products
- Adaptability skills honed at Telstra through the challenges of working remotely
Relevant Experience Training
Telstra/Arjo
3+ years of experience demonstrating exceptional communication and customer service skills. I have the experience to deal with inquires and provide a solution. Applied market research and organisational knowledge to help promote products and services to potential customers increasing sales.
Professional business project
This unit in my course required working with a real business owner and developing a report that solved problems and improved the business.
- Recommend a problem solving framework to scope, design, manage and realise an industry project/entrepreneurial proposal.
- Collaborated and undertook ethical research and problem solving to achieve solutions to complex, contemporary and emerging problems.
- Exhibit ethical and professional conduct, interpersonal skills and an ability to communicate effectively with project stakeholders, via digital and other platforms.
- Recommend and advocate business decisions through pitch and other business presentations, discussions and reports.
Volunteering Community Involvement
- Big Bash Leagues Event Management | 17th of November 2023
Providing the best experience for Melbourne Renegade fans by assisting in the coordination of the event
- V4U Day | 16th of October 2023
Working with community organisations by re-painting old sheds and revitalising gardens
Extracurricular Activities
VU O-Fest (Student Networking Event) | February 2023
Mindset Matters Conference | August 2023
Melbourne Fashion Week | October 2023
Nike Melbourne Marathon | October 2023
References
- Jude | Arjo | Supervisor | +61 421 799 560
- Yakub | Accredited Social Worker | yakub@thinkgrowconnect.com.au | +61 470 316 721
- Imrez | Bunnings warehouse | Manager | +61 404 907 549
Timeline
Data Entry Clerk
Arjo
10.2022 - Current
Customer Service Representative
Bunnings
02.2021 - 10.2022
Inbound Call Centre Representative
Telstra
03.2019 - 02.2021
Bachelor of Business -
Victoria University
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