Mayen Jere
Flemington,VIC
Summary
A highly skilled and reliable IT professional who’s seeking challenging opportunities and experience includes Project management, Network engineering, automation and all second to third level IT support positions I have proven skills in many areas of ITS which I have accumulated during my last 13 years in info Tech industries, I am ready to work anywhere and available for an immediate start.
Overview
16
16
years of professional experience
Work History
Senior Support Engineer
Armada solutions Merged to 3rdmill
11.2022 - 09.2024
- Providing level 2/3 support for clients via email, phone and onsite and remote access
- Troubleshooting technical issues related to client’s infrastructure
- Preparing technical documentation, including specifications, reports and manual
- Performing quality control and assurance checks to ensure compliance with standards and specifications
- Monitoring and maintaining technical systems, equipment and infrastructure
- Assist with supporting the project team on implementation as needed
- Collaborating with wider team to resolve complex technical issues
- Creating and maintaining technical documentation
- User account creation/termination
- Firewall configuration
- VPN configuration
- MS365 and Azure administration
- VDI administration
- Ensure all work is carried out as per the client’s requests and stipulated by them
- Escalate IT issues to managers when necessary
Airborne Electronics Analyst (Candidate)
Royal Australian Air Force
12.2020 - 10.2022
- Surveillance of Australian and international waters
- Radar and air control
- Intelligence reconnaissance- maritime overland and surveillance
- Search rescues operations
- Aid in the detection and identification of warship submarine illegal fishing large merchant vessels
- Analyse sophisticated systems and information for missions successful missions
- Work with complex suite of sensors and radar
- Classifying contacts for Harpoon Missile targeting
- Detect infrared signatures of targets
- I have completed all the processes that are required, such as preliminary examination, passed all the interviews and have done all medical tests and now I am waiting for physical test and enlistment
- For reference my candidate ID is: 6033280
Network Engineer
Victoria university
06.2014 - 01.2020
- Configuring Cisco routers and switches (Layer 2 and layer 3)
- Load balancing and redundancies
- Video and teleconference support all across the university
- Configuring IP phones
- Provide users and computer access
- Replace Cisco switches and routers
- SCCM, Windows server admin
- Configure network ports and assign IP addresses
- Emails and account less mailbox configuration
- VOIP phone configuration
- Support windows, MAC and linux operating systems
- Office365 support (email, one drive and office 2016)
Unit support Officer/AV
Victoria university
01.2013 - 06.2014
- Managed AV project across the university
- Managed and maintained AV equipment across the university
- Managed and maintain ITS PC and MAC devices all across the university
- Liaise with contractors, suppliers and stakeholders to complete projects
- Purchased ITS equipment and licenses
- Installed and configured AV equipment all across the university
- Setup AMX, IP power controller, IP Cam, Jets, touch panel all across the university
- Managed and maintained leased Vehicles for ITS
- Managed lamp and projector replacement across the university
- Maintained SharePoint to keep track of AV equipment for maintenance and replacement
- Replace projector lamps
Client Support Officer
Victoria university
01.2010 - 01.2013
- Face to face clients and student supports
- Computer lab deployment and upgrade
- Staff computer imaging and upgrade
- AV equipment installation and replacement
- Switch port configuration
- Staff and students password reset
- Software and hardware installation
- Computers and MAC setup
- Hardware and software troubleshooting printers and right fax installation and troubleshooting
- Customer service to staff and students
- IP Phone setup and configuration
- Follow change control
- Creating documentation and guidelines
- AV classroom and lecture theatre support (P1)
- Replace projector lamps
Co-Op/ Trainee Support Assistant
Victoria university
01.2009 - 01.2010
- Assisted deploy and re-image computer labs
- Password reset for students and staff
- Helped setup and configured new and old PC on network
- Helped moved staff PC’s and printers from A to B
- Installed hardware and software
- Installed and setup Cisco IP Phone in staff offices
- Diagnosed and troubleshoot PC’s and MAC hardware
- Logged warranty support job
- AV rooms and lecture theatre support
- User accounts checks
- Remove viruses and malware from infected staff and student computer
- Replace projector lamps
Education
Masters of Engineering - Network and telecommunication Engineering
RMIT
Bachelors - Network and computing system engineering
VU
Microsoft certified solution Expert -
Microsoft certified solution associate -
Microsoft technology associate -
Cisco certified Network Associate -
Red Hat Certified Engineer -
ITIL version 3 -
Prince2 -
Short course - digital signage and contents display managements
Short course - Audio visual and video conference setup and configuration
Windows 10 and MAC OS - extensive training
Skills
- Network protocols (EIGRP, BGP, DHCP, OSPF, ISIS)
- LAN and WAN configuration
- Advanced firewall configuration
- Cisco VOIP
- Cisco Unified call manager
- VM and cloud services
- Configuring Cisco webEx
- Zoom
- End to end devices
- Windows server installation
- MAC installation
- Linux installation
- Windows server 2012
- MOE
- SCCM
- Software distribution
- O365 administration
- Azure administration
- Sophos firewall administration
- FortiGate firewall administration
- MS Intune management
- MS Defender management
- User account management
- SharePoint management
- Shared files/network management
- Print management
- Hardware repair
- Hardware installation
- Hardware maintenance
- Consultant skills
- Management skills
- Documentation skills
- Writing guideline skills
- Active directory
- Network configuration
- TCP/IP
- PowerShell scripting
- SQL
- Oracle database
- Microsoft product automation tools (Azure and puppet)
- Cloud management
- Virtualization management
- Office365 users management
- Computers management
- Group policy management
- Video conferencing equipment
- Asset management
- Systems management
- Customer focus
- Customer service skills
- People skills
- Communication skills
- Team player skills
- Work ethic
- Independent work
- Initiative
- Transferable skills
- Excellent references
- Technical Troubleshooting
- Interpersonal Skills
- Analytical Thinking
- Customer service expert
- Hardware Installation
- Highly Professional
- System Upgrades
- Computer Diagnostics
- Risk Assessment
- Professionalism
- Customer Communication and Empathy
- Interpersonal Communication
- VPN Management
- Device Installation
- Collaborative Team Player
- JavaScript programming
- Agile Methodology
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Hardware and Software Repair
- Self Motivation
- Technical issues analysis
- Task Prioritization
- Team building
- Software Installation
- Troubleshooting Network Issues
- Friendly and Patient
- Desktop support
- Help Desk Support
- Relationship Building
- Decision-Making
- Remote Technical Support
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Network support
- Team Collaboration
- Organizational Skills
- Excellent Communication
- Reliability
- Multitasking Abilities
- Microsoft Windows and Office
- Problem-solving abilities
- Attention to Detail
- Time Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Remote assistance
- Troubleshooting and diagnostics
- Ticketing systems
- RMA coordination
- Web Security
- Debugging skills
- Technical Writing
- Hardware and software installation
- Technical Analysis
- Technical Documentation
- Hardware support
- Technical Support
- Customer Education
- Project Coordination
- Quality controls
- System Configuration
- User Support
- Incident Management
- Application installations
- Hardware troubleshooting
- Remote Support
- Network Troubleshooting
- Advanced troubleshooting
- Operating systems
- Infrastructure monitoring
- Configuration Management
- Virtualization Technologies
- System Administration
- Disaster Recovery
- Scripting Languages
- Software Development
- Server maintenance
- Backup and recovery
- ITIL Knowledge
- Application support
Additional Information
Interested in electronics and sound vision products and recording devices, Enjoy communicating information, Excellent technical ability, Enjoy studying and self-learning, Like challenges, Tech-savvy driven, Enjoys sports and outdoors activities, Enjoy socializing
References
- Nathan Palmer, Manager, 0433534809
- Lee Palmer, Director, 0413319537
- Hany Eskarous, IT Solutions Specialist, 0404438022
Timeline
Senior Support Engineer
Armada solutions Merged to 3rdmill
11.2022 - 09.2024
Airborne Electronics Analyst (Candidate)
Royal Australian Air Force
12.2020 - 10.2022
Network Engineer
Victoria university
06.2014 - 01.2020
Unit support Officer/AV
Victoria university
01.2013 - 06.2014
Client Support Officer
Victoria university
01.2010 - 01.2013
Co-Op/ Trainee Support Assistant
Victoria university
01.2009 - 01.2010
Bachelors - Network and computing system engineering
VU
Microsoft certified solution Expert -
Microsoft certified solution associate -
Microsoft technology associate -
Cisco certified Network Associate -
Red Hat Certified Engineer -
ITIL version 3 -
Prince2 -
Short course - digital signage and contents display managements
Short course - Audio visual and video conference setup and configuration
Windows 10 and MAC OS - extensive training
Masters of Engineering - Network and telecommunication Engineering
RMIT
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