Mayibongwe Ncube

• Kept optimal quality levels to prevent critical errors and support team performance targets when handling customer shipment. Was part of the backroom staff that handled all data capturing and document management operations.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management
• Helped in calling customers and advising them about their shipments. Contributed to a positive work atmosphere through effective communication and collaboration with colleagues.
• Managed approximately 30 incoming calls, emails and faxes per day from customers

ACCOMPLISHMENTS

• Stocked shelves to organize aisles in assigned department.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Checked on dining areas frequently to clean up spills .
• Became familiar with products to answer questions and make suggestions.
• Loaded dishwasher with china and thoroughly hand washed dishes, pans and utensils to tidy up serving line

ACCOMPLISHMENTS

• maintained high standards of customer service during high volume, fast paced operations.
• greeted customers and provided excellent customer service.