Mayleen Danielson
Cranbourne East,VIC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. My working history as you will see has taught me professionalism and am confident in saying that I will be an asset to those I work for and with. I understand the importance of professional grooming and presentation.
I am currently looking for a new role where hard work & dedication will be highly valued. Adept at working effectively unsupervised & quickly mastering new skills. Highly organised, proactive & punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
National Customer Service Representative
George Weston Foods - Jasol Division
Braeside, VIC
04.2021 - Current
- Data Entry.
- Conferred with customers via email & telephone to provide frontline customer support regarding products, enquiries, taking orders, etc.
- Entry & processing of customer purchase orders via Pronto software.
- Being solely responsible for numerous valued customers. This includes meeting with customer weekly to discuss order volumes, delivery dates, confirm ETA's of backordered items, etc.
- Collaborated with sales team members to ensure customer needs are being met through efficient communication.
- Collaborated with warehouse & distribution teams to ensure correct dispatch of orders & to make solutions for any delays that may occur.
- Liaise with courier companies to certify accurate ETA's of customer orders.
- Trained and mentored junior team members.
- Assisted customers with price checks, delivery inquiries.
- Improved product knowledge on a continuous basis to provide optimal service to both existing & prospective customers, to aid in decision making.
- Raised customer credit notes.
- Assisted with raising invoices & purchase orders.
- Fielded customer complaints & queries, fast-tracking for problem resolution.
- Generated open order reports, ensuring all orders are fulfilled with no errors.
- Developing strong customer rapport to encourage repeat of business.
- Raising repair jobs for customers in company system, & organising allocations of the repair jobs to technicians.
Seasonal Pick Packer
Campion Education
Dandenong South, VIC
12.2015 - 02.2022
- Seasonal work throughout Nov - February (End of year school holidays).
- 2014-2016 : team member.
- 2017-2022 : team leader.
- Picking & packing of stationary equipment.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
- Operated pallet jacks, shrink wrap machines, and other equipment as needed.
- Assembled cardboard boxes according to customer specifications.
- Assembled customer orders from stock and packed items in boxes.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Met daily quotas.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Trained new employees regarding warehouse procedures and standards.
Medical Receptionist
St. Mina Medical Centre
Hallam, VIC
02.2020 - 03.2021
- Welcomed & checked patients in & out for appointments.
- Managed office phone lines by checking voicemails, returning calls.
- Scheduled patient appointments via telephone & walk-ins (if clinic if fully booked).
- Answered incoming calls, responding to inquiries from patients & other medical offices.
- Prepared charts & new patient forms, ensuring all necessary information is collected & completed correctly.
- Assisted with filings medical records & documents.
- Maintaining all electronic files are accurate.
- Performed data entry, related to billing & collection procedures.
- Maintained supply inventory of office area, ordering items (stationary, toiletries, etc.) as needed. As well as stocking shelves.
- Delivered high quality administrative & customer service to sustain patient & work flow.
- Protected patient confidentiality by practicing strict HIPAA guidelines.
- Uphold cleanliness of patient waiting rooms.
Customer Service Agent
The Probe Group
Caulfield North, VIC
02.2018 - 02.2020
- Collections officer on behalf of Dept. of Human Services (Centrelink).
- Inbound & outbound calls.
- Interviewed clients to obtain financial information and other relevant details to create manageable payment solutions.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Operating numerous computer systems simultaneously whilst on calls.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Achieved daily & monthly KPI's.
Education
High School Diploma -
Cranbourne East Secondary College
Cranbourne East, VIC11-2017
Skills
- Mediation & negotiating skills
- Can work effectively in team environment & also autonomously
- Adaptability
- Attention to detail
- Excellent communication
- Troubleshooting skills
- Work thoroughly under pressure
- Team management, leadership
- Decision making
- Customer Relations
- Multi-Task Management
- Computer Proficiency
- Building rapport
- Order Processing
- Payment Processing
- Account Management
Affiliations
- Devoted wife & mother to 2 beautiful boys.
- Love to play sports (Basketball, Volleyball & Tag Rugby).
- Play piano.
- Mostly enjoy spending time with family & friends.
References
References available upon request.
Timeline
National Customer Service Representative
George Weston Foods - Jasol Division
04.2021 - Current
Medical Receptionist
St. Mina Medical Centre
02.2020 - 03.2021
Customer Service Agent
The Probe Group
02.2018 - 02.2020
Seasonal Pick Packer
Campion Education
12.2015 - 02.2022
High School Diploma -
Cranbourne East Secondary College
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