Maymun Mohamud
Bentley,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Delegate/Claims Support Officer
Department of veteran affairs
Perth, WA
07.2023 - Current
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
- Documented decisions on each claim based on research findings and applicable benefit plans.
Employment Consultant
Workskil australia
Perth, WA
11.2022 - 05.2023
- Oversaw department caseload of more than 120 monthly clients.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Developed job leads with local companies and organizations.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Audited customer account information to identify issues and develop solutions.
Customer Service Representative
Transperth
Perth, WA
01.2021 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Specialist
Telstra
Perth, WA
05.2019 - 11.2020
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Troubleshot shortages and overages to support quality control efforts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Bachelor of Science - Genetics
Curtin University
Perth, WASkills
- Analytical
- Dependable and Responsible
- Customer Relations
- Attention to Detail
- Data Entry Software
- Verbal and Written Communication
- Account Management Expertise
- Microsoft Office
- Customer Service
- Positive Attitude
- team work
- Problem-Solving
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from employment coach to ASM, in less than 12-months.
Timeline
Delegate/Claims Support Officer
Department of veteran affairs
07.2023 - Current
Employment Consultant
Workskil australia
11.2022 - 05.2023
Customer Service Representative
Transperth
01.2021 - 09.2022
Customer Service Specialist
Telstra
05.2019 - 11.2020
Bachelor of Science - Genetics
Curtin University