May Ngo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to pursue a full-time role in the development sector, or adjacent to the global development sector, gain experience in a field of interest, and obtain valuable knowledge to excel in the field. Skilled in administrative tasks and knowledgeable in research methods and applications.
Overview
9
9
years of professional experience
Work History
Events Officer and Concierge
Royal Australasian College of Surgeons
East Melbourne, VIC, Australia
08.2024 - 01.2025
- Assisted with the setup and clean-up of events, workshops, and training sessions
- Assisted event, workshop, or training coordinators as needed
- Balanced schedules of the different events to ensure each one would run smoothly without interfering with other events happening at the same time
- Streamlined event registration and check in processes for improved efficiency and reduced wait times.
- Fostered strong relationships with key stakeholders, ensuring ongoing support and collaboration for future events.
- Handled crisis management situations efficiently during events to mitigate potential negative impacts.
Operations Support Officer
Eugene Labs
Richmond, VIC, Australia
05.2024 - 07.2024
- Leave cover
- Learned and adapted quickly to new technology and software applications.
- Assembled different types of genetics kits daily
- Imported orders via Starshipit and shipped the requested kits to clients
- Received and inputted kits that were shipped back and organized them to be shipped to the appropriate labs for testing
Intern
Murdoch Children’s Research Institute
Parkville, VIC, Australia
08.2023 - 10.2023
- Drafted a podcast episode delving into gender equity and disability inclusion in treatment programs for the neglected tropical diseases
- Wrote a literature review in order to gain familiarity of the topic
- Maintained records and files for easy access and reference, facilitating information sharing.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Medical Office Assistant
Benjamin C.K. Lau, MD, Inc
San Francisco, CA, USA
03.2019 - 12.2021
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Scheduled patient appointments, placed reminder calls, and answered questions accordingly to deliver exceptional customer experience
- Managed contact with patients, law offices, pharmacies, insurance companies, and other medical offices to ensure smooth and clear interactions and instructions to optimize patient care
- Provided compassionate support to patients during check in/check out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Afterschool Program Leader
Chinatown YMCA of San Francisco
San Francisco, CA, USA
09.2015 - 01.2020
- Connected with students and parents and initiated communication regarding program policies and expectations and individual needs as needed
- Collaborated with co-workers to merge classes occasionally to keep students engaged and to help students build social skills through group activities
- Promoted a culture of respect and understanding among participants.
- Designed engaging activities for improved student participation.
- Evaluated program effectiveness for continuous improvement.
- Assisted students with homework completion, providing individualized support and guidance as needed.
Education
Master of Development Studies -
The University of Melbourne
Bachelor of International Studies - Global Politics and Societies, Asian Studies
University of San Francisco
Skills
- Microsoft Office and Teams
- Registration management
- Event management and evaluation
- Digital literacy
- Conflict resolution
ADDITIONAL
Valid Working With Childrens Check
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Events Officer and Concierge
Royal Australasian College of Surgeons
08.2024 - 01.2025
Operations Support Officer
Eugene Labs
05.2024 - 07.2024
Intern
Murdoch Children’s Research Institute
08.2023 - 10.2023
Medical Office Assistant
Benjamin C.K. Lau, MD, Inc
03.2019 - 12.2021
Afterschool Program Leader
Chinatown YMCA of San Francisco
09.2015 - 01.2020
Master of Development Studies -
The University of Melbourne
Bachelor of International Studies - Global Politics and Societies, Asian Studies
University of San Francisco