Maysa Benghazy

• Participated in pre-event planning meetings, providing input on event themes and strategies for success.
• Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
• Collaborated with vendors and suppliers.
• Greeted guests and welcomed patrons in support of company service policy.
• Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
• Performed event coordination for larger parties and gatherings.
• Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
• Helped organize and manage successful events with attendance of over 300 people.
• Reported any damage or maintenance issues to manager.
• Hung up movie posters, banners and decorations for promotional events.
• Cleaned and sanitized seating areas between showings for adherence to sanitary standards.

• Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Provided exceptional customer service to all guests and escalated concerns where needed.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
• Responded to inquiries from attendees and addressed any issues or complaints.
• Resolved event-related issues promptly, leading to satisfied clients and positive feedback on post-event surveys.
• Improved team coordination with clear communication before and during events.
• Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
• Compiled and reported post-event feedback to improve future events.

• Provided individualised Tutoring for year 4 and 5 students, resulting in improved

academic performance.

• Completed 150 hours of practical placement as a teaching assistant, supporting

classroom activities and enhancing student learning experiences.

Prepared food and served orders, ensuring a high level of customer satisfaction on a fast-paced environment.

• Greeted guests warmly upon arrival, creating a welcoming atmosphere that set the tone for the rest of the event experience.
• Aided in managing crowd control, ensuring a safe and enjoyable environment for all guests.
• Supported event organizers in executing successful events through efficient setup and breakdown of event spaces.
• Managed inventory of supplies at events.
• Served as an informed resource for guests, answering questions about the event schedule, venue layout, and other relevant topics.
• Collaborated closely with other volunteers to address unexpected challenges that arose during events, finding effective solutions quickly.
• Participated in pre-event meetings, receiving tips from organizers on specific responsibilities and expectations for each role held during events.
• Took part in the registration processes, verifying guest information.
• Maintained clean and organized event spaces, contributing to a professional appearance throughout the event duration.
• Received consistent positive feedback from both attendees and organizers due to diligent attention to detail when executing assigned tasks during events.
• Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
• Reported any damage or maintenance issues to manager.
• Inspected tickets and customer IDs, checking for appropriate age requirements.

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

• Facilitated smooth transitions between event segments by coordinating effectively with fellow volunteers and staff members.
• Aided in managing crowd control, ensuring a safe and enjoyable environment for all guests.
• Inspected tickets and customer IDs, checking for appropriate age requirements.
• Collaborated closely with other volunteers to address unexpected challenges that arose during events, finding effective solutions quickly.

• Assisted with planning, development and implementation of company projects and programs.
• Collaborated with various teams to ensure successful execution of corporate events.
• Worked closely with other internal departments to resolve customer service issues.
• Assisted in the creation of compelling press materials, including press releases, media advisories, and fact sheets.
• Organising events including venue selection,decoration, guest list management and corporate gift arrangements.

• Responsible for creating a database of employee CVs, documentation and qualifications.
• Organised company-wide events and seminars for team building purposes, boosting overall morale among employees
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Monitored employee attendance and performance to verify punctuality and absences.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Coordinated employee training programs to promote professional development and skill enhancement.
• Managed confidential employee records, safeguarding personal and professional information.
• Responded to employee inquiries regarding benefits and other HR topics.
• Scheduled and coordinated interviews between hiring managers and potential candidates.

• Led a team of ten assistants, overseeing scheduling, breaks, roasters, meetings and daily operations to ensure exceptional guest experiences.
• Contributed to the planning and execution of company events, outings, and conferences, enhancing clients and employee engagement.
• Reduced guest complaints by proactively identifying areas for improvement and implementing targeted solutions.
• Created a welcoming atmosphere by greeting guests personally upon arrival and departure, making them feel valued as individuals.
• Facilitated conflict resolution among staff members when necessary to maintain a harmonious work environment conducive to exceptional guest experiences.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
• Managed multiple task.
• Maintained confidentiality of information regarding clients and company.
• Maintained visitor log for entering and leaving facility for security purposes.
• Assisted with planning office events and meetings for smooth execution.
• Enhanced visitor experience by providing detailed information and assistance as needed.

Handled assignments independently with good judgement and critical thinking skills.

• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Assisted teachers in classroom, providing support to kindergartens students in their learning activities and promoting a positive learning environment.
• Helped organise and participate in the end-of-year event, contributing to planning and execution to celebrate student achievements.

• Planned and facilitated job fairs, connecting job seekers with potential employers.
• Hosted international Rotaract Volunteers in Alexandria, fostering cultural exchange and collaboration on community projects.
• Organised and led multiple charity events such as painting schools in poor neighbourhoods, providing food and shelter for disadvantage children, orphanage visits and Ramadan Iftar.

• Collaborated with the registration team to efficiently manage attendee check-ins and ensure a seamless registration process for the three-day conference.
• Provided support during the event to enhance attendee experience and address any inquiries.

• Provided excellent customer service, assisting customers with inquiries and purchases enhance their shopping experience.
• Co-managed daily store operations during weekdays, ensuring efficient workflow.
• Maintained inventory by organising stock and performing regular audits to ensure availability of products.
• Recorded sales transactions accurately, contributing to financial tracking and reporting.