Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer

Maysah El Jassem

Greenacre,NSW

Summary

Dynamic and results-oriented professional with extensive experience in customer service and community engagement, notably at Beyondblue. Excelled in leadership roles, notably as a Manager at McDonald's, enhancing team productivity and customer satisfaction. Skilled in problem-solving, multitasking, and effective communication. Demonstrated ability to improve operational efficiency and foster community relations through innovative strategies and a positive attitude.

Overview

8
8
years of professional experience

Work History

Volunteer

Beyondblue
11.2022 - 11.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Enhanced visitor experience by conducting informative and engaging museum tours.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Coordinated food drives for improved local food bank stock levels.

Customer Service Representative

Al Afraah Pastries
11.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Receptionist

Medical Centre
11.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Kitchen Hand

Kashta Laziza
09.2022 - 11.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

Manager

McDonald's
01.2018 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Crew Member

McDonald's
11.2016 - 01.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

Domestic Violence -

Online Course

Macquarie Fields College
Sydney, NSW

Bankstown Girls High School

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Time management
  • Community service
  • Leadership qualities
  • Team collaboration
  • Attention to detail
  • Flexible schedule
  • Relationship building
  • Customer service
  • Community engagement
  • Professional appearance
  • Foreign language proficiency
  • Community outreach
  • MS office
  • Document management
  • Budgeting and finance
  • Resource coordination
  • Friendly and outgoing
  • Multitasking and organization
  • Reliability and punctuality
  • Team leadership
  • Multitasking
  • Reliability
  • Multitasking Abilities
  • Self motivation
  • Excellent communication
  • Organizational skills
  • Emotional awareness
  • Effective communication
  • Task prioritization
  • Time management abilities
  • Problem-solving abilities
  • Adaptability and flexibility

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Al Afraah Pastries
11.2023 - 04.2024

Volunteer

Beyondblue
11.2022 - 11.2024

Receptionist

Medical Centre
11.2022 - 12.2023

Kitchen Hand

Kashta Laziza
09.2022 - 11.2022

Manager

McDonald's
01.2018 - 11.2022

Crew Member

McDonald's
11.2016 - 01.2018

Domestic Violence -

Online Course

Macquarie Fields College

Bankstown Girls High School

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Maysah El Jassem