Mayssoun Chaya
SPOTSWOOD,VIC
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Bookkeeper
A.T electrical contractors
SPOTSWOOD, VIC
04.2021 - Current
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Conducted monthly bank reconciliations.
Customer Service Manager
senses beauty Centre
Beirut
01.2018 - 11.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
Internship Student
bank of beirut
Beirut
09.2017 - 11.2017
- Developed and implemented communications strategies for various projects.
- Provided support to customers on various banking services such as loans, deposits and other transactions.
- Developed a comprehensive understanding of the bank's policies and procedures related to customer service.
Retail Sales Associate
SSS toy and baby gallery store
Beirut
11.2014 - 12.2016
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Customer Service Representative
Al mada tourism and car rental
Beirut
09.2004 - 08.2014
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
BBA - Business Administration in Marketing
American University of Culture And Education
02-2017
Skills
- General ledger maintenance
- Financial statements expertise
- Budget support
- Scheduling
- Complaint resolution
- Stock replenishment
- Sales expertise
Languages
English
Professional
Arabic
Professional
Timeline
Bookkeeper
A.T electrical contractors
04.2021 - Current
Customer Service Manager
senses beauty Centre
01.2018 - 11.2020
Internship Student
bank of beirut
09.2017 - 11.2017
Retail Sales Associate
SSS toy and baby gallery store
11.2014 - 12.2016
Customer Service Representative
Al mada tourism and car rental
09.2004 - 08.2014
BBA - Business Administration in Marketing
American University of Culture And Education
Similar Profiles
John VartebedianJohn Vartebedian
Project Manager at A.T Chadwick Mechanical ContractorsProject Manager at A.T Chadwick Mechanical Contractors
Ken FragosoKen Fragoso
Electrician Helper at A.T Electrical StaffingElectrician Helper at A.T Electrical Staffing
Scott Robertson- LaneScott Robertson- Lane
Sole Trader Electrical Contractor at Powerful Electrical ContractorsSole Trader Electrical Contractor at Powerful Electrical Contractors
Reg FriendReg Friend
Acting Work Centre Operations Coordinator at DEECAActing Work Centre Operations Coordinator at DEECA
Maddison PaceMaddison Pace
Landscaper at Bandit Property FarmsLandscaper at Bandit Property Farms