Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayumi Oda

Concord West,NSW

Summary

Proven track record in enhancing customer retention and sales growth at Kinokuniya Bookstore Sydney through exceptional customer service and active listening. Innovated data accuracy solutions at American Express, significantly reducing error rates. Skilled in problem-solving and critical thinking, delivering quality results under tight deadlines.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Kinokuniya Bookstore Sydney
08.2018 - 08.2023
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Data Entry Analyst

American Express
Sydney, NSW
09.2012 - 10.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Innovated solutions for recurring issues related to manual data entry processes, significantly reducing error rates across multiple projects.
  • Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
  • Collaborated with team members to complete large-scale data entry projects in a timely manner.
  • Ensured data integrity by consistently cross-referencing sources and double-checking entered information.
  • Supported company growth by diligently maintaining up-to-date database systems as required by various departments.
  • Enhanced data accuracy by meticulously verifying and validating information entered into the system.
  • Expedited decision-making processes by providing accurate, comprehensive reports based on analyzed data entries.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Checked for accuracy by verifying data and records.

Education

English Language And Literature

Hiroshima Bunkyo University
Hiroshima, Japan

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Japanese
Native or Bilingual

Timeline

Customer Service Representative

Kinokuniya Bookstore Sydney
08.2018 - 08.2023

Data Entry Analyst

American Express
09.2012 - 10.2015

English Language And Literature

Hiroshima Bunkyo University
Mayumi Oda