Mayur Mehta

• Supporting the Business Unit Manager in meeting and exceeding customer service.

• Dispute and issues resolution relating to service.

• Liaising with and taking instructions from our customers to co-ordinate their orders/shipments by the advised dates listed on the orders.

• Input of orders into EDI/ Cargowise and the essential follow-up of the orders with GEODIS Freight Forwarding overseas offices, subsidiaries, and agents thereof.

• Reporting changes in freight requirements to GEODIS Freight Forwarding overseas offices.

• Liaising with shipping lines, overseas GFF offices and agents, freight forwarders, carriers, current clients and prospective clients.

• Procurement & rate maintenance (Cost and Sell) in conjunction with Sales & account stakeholders.

• Timely and regular review of suppliers and rates.

• Ensure operational stability is maintained with corrective action plans implemented to address ongoing issues.

• Managing, planning, and executing all procurement and logistics movements to domestic and overseas operations and exercises.

• Support the preparation of tenders with new and existing trade partners to increase profitability and ensure service to customers is maintained to a high standard.

• Preparing plans for the purchase of equipment, services, and supplies.

• Source and onboard supply chain partners across freight and warehousing markets

• Structure and maintain long term strategic relationships with the vendors to support our commercial position with customers.

• Researching and evaluating prospective suppliers.

• Obtain and verify transport rates from logistics service providers to determine market rates for specific lanes.

• Managing inventories and maintaining accurate purchase and pricing records.

• Manage contracts and coordinate flow of information from internal and external stakeholders.

• Analyze discrepancies and develop solutions to minimize operational and financial impact.

• Deliver on project initiatives and deadlines as required.

• Assist with and provide information for monthly regional and global reporting requirements.

• Preparing budgets, cost analyses, and reports.

• Monitor cargo availability and status

• Coordinate airport retrievals to bond store including check-in

• Report damage and surplus cargo

• Process documentation handovers and deliveries

• Finalise job invoices and costs

• Handle requirements for any dangerous or temperature controlled goods and ensure that the proper steps are followed to store the goods at DHL warehouse

• Ensure that all the empty RKNs/RAPs are delivered back to terminal before the cut off

• Liaising with airlines, freight forwarders, overseas offices, customers, suppliers and internal staff

• Accurately track and trace cargo and update the customer/customs broker prior to arrival of the cargo and timely response to customer enquires

• Accurate and timely client billing as per the inco-terms of the shipments and compliance to policies, procedures and SOPs for billing process

• Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes.

• Coordinated pricing and rate negotiation with 50+ vendors, successfully secured better margins in contracts

• Monitored and handled the operations of LCL and FCL export cargoes across multiple cities across the globe

• Checking that shipments are delivered as planned and resolving any issues

• Supported sales team, visited clients, successfully pitched new export ocean & air-freight and project cargo

• Successfully managed Land and Sea transport for Project Cargo (OOG) with a project valuation of $10 million

• Co-ordination of day to day activities for the shipper and ensuring cut offs are met without delay

• Strengthened and managed mechanisms for client servicing in the export department, increased local sales

• Recommend end to end solutions based on customer needs by using industry knowledge

• Tracked and monitored movements of the Maersk containers across the globe for clients

• Updating container details in the system, which includes all the daily movements of the containers, booking number, IMO class and UN number, load and discharge of the containers on the vessel etc

• Monitor the movement of the container from/to inland cities and provide information to the related departments

• Process the necessary documentation and online forms in an efficient, cost-effective and lawful manner

• Comply with security measures dictated either by law or by clients

• Communicate with 'clients' (both internal and external) in such a way as to ensure efficient support and positive relations

• Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.