Mayur Ozarkar
Schofields,NSW
Summary
A self-motivated, inquisitive and reliable Master of Electrical Engineering graduate and Master of Project Management with a passionate and focused attitude towards technology and a proven ability to solve problems with demonstrated sense of customer service. Fast learning, tenacious and able to work under pressure.
Skilled Systems & Network Engineer with five years of experience equipped to handle demands of various networks and cloud based programming. Proven history of managing complex infrastructures. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Manager
Design + Industry Pty Ltd
06.2023 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Integrate the On-prem Environment to the Hybrid Joined Entra (Azure) integrating towards cloud development.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches with advanced measures.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Guided organizational technology strategy and roadmaps.
- Updated customers and senior leaders on progress and roadblocks.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Implemented and maintained technology and software budget.
Systems & Network Engineer
EnvisionBIT (HORT Innovation)
12.2022 - Current
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided complete end-to-end engineering network support services for devices such as hubs, bridges, routers, and other hardware.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Collaborated with vendors to identify best options for optimizing network performance.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Optimized networked software and operating systems by applying updates and patches.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Learned and adapted quickly to new technology and software applications.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Maintained and built VMs and containers through Azure.
- Corrected, modified and upgraded software to improve performance.
Network & Systems Engineer
OBT Sydney
07.2022 - 12.2022
- Strong understanding of core Microsoft systems including Windows, Active Directory, Office 365
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management. Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
- Installed and configured server and workstation hardware, OS and custom applications. Deployed Microsoft Teams across enterprise to enhance collaboration.
- Migration and the various works and orders of works for such advanced proven troubleshooting skills - Hyper-V or ESX (ideally both);
- Promoted use of Microsoft OneNote and SharePoint for documentation management.
- Maintained classified network infrastructure and connectivity for each site.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Assisted with implementation and support of network monitoring tools.
IT Network Engineer
TRIKON PTY LTD
01.2020 - 06.2022
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Improved network operation by incorporating new technologies into existing designs.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Planned and implemented effective disaster recovery and business continuity solutions.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Liaised with cabling infrastructure vendors and domestic and international ISPs.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Performed virtual machine provisioning, VM priority setup and template cloning.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
- Analyzing, development, configuration, installation and integration of computer systems, managed network equipment such as TP-Link, D-Link routers, modems, network switches and SIP, both On-Site and hosted PABX Telephony systems like NEC, Avaya, Panasonic, Grandstream , Cisco.
- Tactical and hands on experience with installing, configuring, and administering new and upgraded networks, software program applications, servers, network devices such as switches, routers, workstations, network printers and hosted and on-site PABX telephony systems and other hardware and software equipment
- Supplying specialist competencies in assisting and troubleshooting network issues using LAN, WAN and IP Networking principles and emergencies such as SIP servers, DHCP and other windows hardware and server related issues
- Creating, maintaining and editing track tickets and escalations for clients’ complaint incidents, issues and request using ITSM tools
- Performing Level 2 and Level 3 troubleshooting of all new and existing ICT support issues
- Troubleshooting technical issues over the phone remotely via using Anydesk, Zoho and TeamViewer
- Providing programming support of specific enterprise needs and requirements to the customers such as configuring SIP On-Site and Hosted PABX Telephony to network devices such as the NBN internet modem and switches which allows the users to use VoIP functionality and also ensuring that network systems are configured to perform at best performance
- Troubleshooting and providing service support in diagnosing, resolving and repairing user PC, server-related hardware and software, encompassing workstations and communication infrastructure
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked and coordinated problem resolution and escalation processes.
Service Engineer
Trikon Pty Ltd
06.2018 - 01.2020
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Installed and supported the ICT systems provided by the company as per the standards
- Provided ICT Engineer support and/or design input.
- Availability monitoring and planning and installation for the ICT products.
- Manage security standards and policies related to the network security.
- Liaise with Vendors and Clients to provide standard solutions.
Education
Bachelor of Engineering - Instrumention And Control
SCET
Surat,Gujarat11.2011
Master of Engineering - Electrical Engineering
Western Sydney University
Sydney NSW04.2016
Master of Business & Project Management -
Asia Pacific International College
Sydney06.2018
Skills
- Cloud-based service integration
- Network security architecture & systems
- Strong troubleshooting skills
- Router and switch security and configurations
- Technical infrastructure upgrades & analysis
- Technical Leadership
- Microsoft O365 & Azure
- Microsoft Exchange & Citrix
- Network systems installation
- Internet Protocol Suite (TPC/IP)
- Routing, Switching, LAN/WAN
- Infrastructure and Systems Administration
Accomplishments
- Supervised team of six staff members.
- Resolved product issue through consumer testing.
- Achieved SIP stability by introducing SIP tracing for Cloud Pabx.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Set up new MFA Policies for different Groups on Azure
- Endpoint project for enrollment of all devices for a Company
- Employee of the Year 2022 (TRIKON)
Certification
- Azure 900
- Working knowledge of Microsoft applications – Active Directory, Exchange, Teams, Linux, VMware, Office
- Open Cabling License
Timeline
IT Manager
Design + Industry Pty Ltd
06.2023 - Current
Systems & Network Engineer
EnvisionBIT (HORT Innovation)
12.2022 - Current
Network & Systems Engineer
OBT Sydney
07.2022 - 12.2022
IT Network Engineer
TRIKON PTY LTD
01.2020 - 06.2022
Service Engineer
Trikon Pty Ltd
06.2018 - 01.2020
Bachelor of Engineering - Instrumention And Control
SCET
Master of Engineering - Electrical Engineering
Western Sydney University
Master of Business & Project Management -
Asia Pacific International College
- Azure 900
- Working knowledge of Microsoft applications – Active Directory, Exchange, Teams, Linux, VMware, Office
- Open Cabling License
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