MAYURI BHATTACHARYYA

• Delivered engaging yoga classes for various skill levels, fostering a supportive environment , and enhance member experience and overall satisfaction.

• Taught weekly yoga and mobility movement classes, guiding members in recovery and overall performance.

· Delivered engaging group fitness classes, including Hot Yoga, Yin Yoga, and weekly Stretch sessions to create a mindful space for recovery.

· Facilitate a monthly soothing sound bath.

· Assisted with scheduling, organizing instructor covers, and contributing to marketing through occasional photography, videography, and social media updates.

· Maintained club standards by ensuring cleanliness, monitoring gym and reformer Pilates equipment, and contributing to a safe, welcoming environment

Supported daily club operations through reception duties, member care, call handling, and administrative tasks (occasional data

• Provided high-quality yoga instruction to maintain continuity and a calm, supportive experience for students.

• Coordinated AV team schedules and events, ensuring smooth operations and effective communication with stakeholders.
• Compiled weekly reports detailing AV activities, supporting project coordination and operational efficiency.

• Evaluated market and customer eligibility through thorough documentation verification aligned with business standards.
• Conducted verification processes through web-based CRM, supporting risk management efforts.

• Oversaw a team of customer success managers, ensuring targets for upselling and renewals were met.
• Managed customer portfolios, enhancing satisfaction through effective inquiry resolution and service delivery.

• Executed safety-related duties and provided exceptional customer service during flights.
• Participated in organizing promotional events, enhancing brand visibility and customer engagement.

• Adhered to established regulations and procedures related to safety and first aid during flights.
• Ensured seamless customer service, contributing to positive passenger experiences.