Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mayurkumar PATEL

NORTH RICHMOND,NSW

Summary

Customer Service Representative with a proven track record at Concentrix, adept in Microsoft Excel and outstanding problem-solving abilities. Excelled in updating customer records and managing detailed interaction logs, significantly enhancing issue resolution efficiency. Demonstrates exceptional computer proficiency and active listening skills, ensuring high-quality customer support. Knowledgeable and dedicated customer service professional with extensive experience in gadget works industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
03.2018 - 02.2019
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

MBA - Project Management

Torrens University Australia
Sydney, NSW

B.Tech - Mechanical Engineering

Parul University
India
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Computer Proficiency
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Documentation
  • Microsoft Office Suite
  • Data Collection
  • Technical Support

Certification

  • Certified with CCC Certificate

Languages

English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Customer Service Representative

Concentrix
03.2018 - 02.2019

MBA - Project Management

Torrens University Australia

B.Tech - Mechanical Engineering

Parul University
Mayurkumar PATEL